Project Manager - TX

Welcome to Broadstaff! We are one of the industry's most trusted staffing partners for all things Telecom - Wireless Infrastructure. With over 30 years of combined experience in Telecom, Energy and Technology, our team remains devoted to helping companies find great people and helping people find great jobs.

Location: Austin TX

A tech company intent on taking the engineering world by storm. We offer ready-made and custom automation tools to help our clients build infrastructure better, safer, and faster. We support Infrastructure Operators, Mobile Network Operators (MNO), and Architectural and Engineering firms (A&E) in Wireless, OSP Fiber, IOT, Renewables, and EV charging verticals. Additionally, we excel in data-intensive solutions for M&A, Large-Scale Data Extraction, and

Large-Scale Data Restructuring. Our enterprise automation hub ingests and analyzes specific input documents to generate context-aware tools and documentation to expedite site acquisition/analysis, zoning, permitting, and construction.

We are a small team and therefore the day to day responsibilities can be wide-range depending on the needs of the company. A willingness to jump into new challenges, collaboration, and communication skills are key to your success! Also the freedom to humbly admit what you don’t know, ask for help, and learn new skills in a fast paced environment.

We are looking for a talented Customer Success & Onboarding Manager with experience in telecommunications, EV, or PV Solar industries to support key accounts for the duration of the customer lifecycle. This role requires strong analytic and organization skills to present our product, opportunities, and challenges in a meaningful way to the full range of stakeholders – From individual contributors to executive management.

We’re looking for the right fit, so if you have applicable experience in account management, project management, construction management/closeouts/scoping, or customer support, then we would love to talk to you!

Role

• Become an expert in the customer - with a heavy focus on understanding the technical
  
  

aspects of the customer experience, including the customer’s pain-points, the

customer’s deliverables, and the customer interface (UX). Define clear, measurable

success criteria and action plans to drive customer satisfaction and renewals.

• Become an expert on our current product capabilities and how it relates to our support
  
  

verticals. Provide clarity to our software teams where they are unfamiliar with the

nuances and intricacies of our customer’s work. Provide meaningful suggestions to

drive future product development based on your experience and understanding of

industry needs.

• Work closely with cross-functional teams in engineering, design, and sales to identify
  
  

solutions for your accounts and drive implementation of those solutions to meet or

exceed the success criteria.

• Provide world-class support by taking ownership of customer issues as they arise.
• Gently and expediently lead customers through the final stages of contracting/renewal.
• Prefer Candidate to be in Austin, Houston, or Denver. Hybrid or Remote work is
  
  

possible for the right candidate.

• Some travel required based on customer need for onsite training, onboarding, launch
  
  

and monitoring activities.

We’re Looking For

• Proven track record of clearly identifying customer success criteria, building delivery
  
  

plans, and delivering on-time & on-budget.

• A Leader who can push for proven processes and can get buy in from the team and
  
  

mentor new customer success managers as we scale.

• Someone who can translate well to communicate analytics and progress with the
  
  

leadership team.

• Passion for building new things and fundamentally changing markets.
• Big thinker – when changing a market, thinking small is a big risk.
• Must have technical client-facing experience in one of our key verticals. Ability to define
  
  

and effectively communicate each step of the customer’s life cycle.

• Excellent verbal and written communication skills, enabling clear communication with
  
  

both internal team members and customers.

• Strong analytical skills as indicated by the ability to gather, organize, analyze, and
  
  

communicate substantial amounts of information with precision and attention to detail.

• Advanced critical thinking skills, with a demonstrated capacity for creative and practical
  
  

problem-solving. Ability to define functional requirements, acceptance criteria, and use

cases.

• Prefer B.S. in Computer Science, or Engineering (Structural, Electrical, Mechanical, etc.)
  
  

Advanced training in drafting with CAD software will also be considered. Previous

experience in Software Onboarding or Customer Account Management will also be

considered.

Nice To Haves

• Nice to have a good understanding of telecom equipment for major wireless operators.
• Nicer to have some background in computer science with knowledge of general
  
  

computing principles, cloud-based technologies, and APIs.

• Be part of building something that will transform the infrastructure industry!
• Near-Unlimited Potential for Growth.
• Small Team, Huge Aspirations.
• Key Benefits:
• Medical insurance
• Dental insurance
• Vision insurance
• Short Term Disability insurance
• Long Term Disability insurance
• Life insurance
• FSA
• HSA
• Commuter Benefits
• Unlimited Vacation Days
• Paid Sick Leave
• Parental leave
  
  

Broadstaff, LLC., provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification protected by federal, state or local laws.