Clinical Service Manager

JOB TITLE: Clinical Service Manager  EMPLOYER: Broadstep Behavioral Health   DEPARTMENT: Clinical   REPORTS TO: Regional Clinical Director   EFFECTIVE DATE: 11/1/2021   SUMMARY: The Clinical Service Manager is responsible for assisting in day-to-day clinical operations of state programs. The Clinical Service Manager will support and assist in overseeing the clinical vision and direction of clinical leadership, providing general oversight for clinical operations consistent with licensing requirements, ethical best practices, and business regulations. The Clinical Service Manager will collaborate with and support state and executive leadership and the clinical team in program development, business growth, and compliance of programs. The Clinical Services Manager will also assist in the delivery of clinical supervision and training to the clinical staff.   DUTIES AND RESPONSIBILITIES: ·        Assist state leadership in ensuring all state specific regulatory requirements, contract stipulations and accreditation standards are maintained ·        Assist the leaders in writing RFPs, RFBs, and CONs ·        Ensure programs are meeting clinical compliance with all documentation, reporting and service provision within all state contracts of services ·        Conduct clinical team meetings to provide clinical oversight and guidance ·        Support the clinical leadership team in developing and ensuring compliance with implementation of evidence-based practices outlined within the therapeutic schedule ·        Conduct clinical and administrative training as directed by the state and leadership ·        Complete daily documentation in the electronic documentation system as needed ·        Conduct weekly and/or monthly clinical audits of the programs within the electronic documentation system ·        Active member of the admission team for screening individuals referred to the programs ·        Partner with state leadership in marketing, growth, and business development ·        Establish and maintain relationships with stakeholders and referral sources at a minimum of a quarterly basis ·        Actively participate in on call program coverage for behavioral and administrative issues as they arise ·        Assist the clinical leaders in reviewing and revising clinical policies and procedures ·        Perform other related duties as assigned by leaders   SUPERVISORY RESPONSIBILITIES: ·        Directly supervise team members within the clinical department ·        In conjunction with clinical leaders will help oversee, monitor, and provide support to the clinical department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. ·        Responsibilities include assisting in interviewing, hiring, and training employees; planning, assigning, and directing work; and addressing complaints and resolving problems.     QUALIFICATIONS: ·        Master's Degree (MA) in Human Services or related field ·        Applicable State Licensure with 1 year experience working with Individuals with Intellectual and Developmental Disabilities and mental health (preferred-Preferred certificates, licenses and registrations:  LPC, LMSW, LICSW, LMFT, or BCBA or “license eligible” within regulations for stated degree/licensure discipline timeframe required. ·        Prefer experience in program development and writing responses to RFPs/RFBs/CONs ·        Ability to learn state regulations and licensing requirements of state where services are provided ·        Minimum of two (2) year’s experience with individuals meeting the program admission criteria ·        Computer skills required: Microsoft Office Suite ·        Other skills required: o   Ability to pass CPR, First Aid and professional crisis training o   Ability to maintain strict confidentiality (HIPPA)   COMPETENCIES: ·        Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. ·        Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. ·        Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. ·        Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. ·        Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. ·        Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. ·        Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. ·        Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. ·        Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. ·        Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. ·        Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. ·        Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. ·        Oral/Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. ·        Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. ·        Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. ·        Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. ·        Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. ·        Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. ·        Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. ·        Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.   PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand. Frequently required to walk. Occasionally required to sit. Occasionally required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Frequently required to talk or hear. Occasionally exposed to bloodborne and airborne pathogens or infectious materials. While performing the duties of this job, the noise level in the work environment is usually moderate. The employee must occasionally lift and/or move up to 50 pounds Specific vision abilities required by this job include: close vision; distance vision; peripheral vision; depth perception and ability to adjust focus. Ability to perform CPR and restraint techniques.

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