Outreach Coordinator

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

 RESPONSIBILITIES

• Supervise 4 Outreach Specialists who are responsible for participating in persistent and assertive community outreach and engagement on the streets and subways as part of a multidisciplinary team
• Assess potential clients for eligibility for SOS program and other relevant services
• Assist with connecting street homeless clients to transitional placements
• Communicating with CBC regarding referrals as needed
• Assess and assign incoming referrals and ensure they are outreached within 1-2 business days
• Engage and build rapport with chronically street homeless individuals in the Bronx
• Driving agency vehicles for mobile outreach work and to transport clients
• Support licensed clinicians with mobile medical outreach
• Maintain familiarity with social services and resources available within the agency and in the community
• Provide referrals and direct assistance to support clients in accessing mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing
• Document all interactions with or on behalf of clients; monitor and document client progress toward service plan goals
• Perform additional duties as assigned 

QUALIFICATIONS

• Bachelor’s degree in social services or a similar field
• 1 year of homeless outreach/case management services preferred
• Candidate must have a valid driver’s license which has been held for at least 1 year; in the last 3 years, candidate must have obtained no more than 3 license violation points
• Bilingual/multilingual preferred, but not required
• Proficiency with computers, common office equipment, and basic typing skills
• Strong interpersonal communication 

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods. 
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time. 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. 
• TB Test requited within the first 120 days of employment 

  
  

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.