Program Coordinator - 3848

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

BronxWorks is hiring 1 Program Coordinator for the NYC Benefits Program

RESPONSIBILITIES

• Establish and monitor quality assurance of program goals in compliance with agency and contract expectations.
• Report to, and meet with, supervisor on a weekly basis.
• Complete and submit data reports weekly and short narrative reports monthly or more
• frequently as required.
• Attend internal and external agency and funder meetings.
• Maintain staff schedule and conduct monthly staff meetings or more frequently as required.
• Supervise staff performance, adherence to agency guidelines, and provide monthly written feedback
• and trainings.
• Provide staff training on the database (s), program goals and duties as well as expectations to the
• agency.
• Provide and/or oversee individual, group and community presentations as assigned by the
• supervisor.
• Provide direct services to clients, including outreach, intake, benefit enrollment, referral,
• advocacy, and trainings.
• Supervise staff in monitoring and documenting client progress toward obtaining
• benefits. Ensure staff adhere to HIPAA guidelines.
• Document all interactions with, or on behalf of, clients.
• Oversee various internal and funder budgets in relation to programs supervised by this
• position.
• Conduct performance appraisals, and initiate/ complete staff warnings and Interim
• Performance Review, if required.
• Assist the supervisor with identifying and onboarding new staff under the position’s
• direction.
• Maintain familiarity with program resources available on- and off-site.
• Perform additional duties as assigned.

QUALIFICATIONS

• Masters degree or Bachelors degree with two years’ experience social services.
• Other experience required including supervisory, administrative and/or contract management.
• Bilingual proficiency in oral and written forms. Spanish, French, and Bengali languages preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment
• Two-years’ experience providing public benefit services preferred.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.