Reception Supervisor

Job Summary Responsible for leading the reception area and serving the needs of residents, visitors, and staff by offering information and assistance in a friendly, efficient, and courteous manner. Essential Functions 1. Serves as the lead for the reception area. Greets all visitors entering facility in a courteous, warm and professional manner. May provide drinks and other comfort amenities as deemed appropriate while waiting. Ensures that guests sign guest sheets and locates correct resident or party to escort visitors, answer questions, etc. Notifies residents of visitors and obtains directions regarding their desires on receiving guests and handles them accordingly. 2. Promotes positive image of community and serves as ambassador of community to visitors. May answer general questions regarding community to potential residents and inquiring families. Provides informational brochures and packets as requested. Ensures proper referrals to marketing staff. 3. Receives incoming phone calls and directs to proper residents and staff. Maintains and updates log of emergency phone numbers. Also maintains contact information for residents and staff. 4. Receives all mail for community and residents; sorts and delivers appropriately to mail locations. Collects outgoing packages and mail; ensures their proper handling, charging and collection by postal and shipping companies. Delivers newspapers, waters plants, straightens office and lobby, and prepares refreshments. 5. May check visitors into guest suites and ensures that questions are answered and access is granted. 6. May call for transportation as requested by residents. Maintains logs on resident check in lights and visual check in. Alerts staff when residents may not appear as expected. 7. May routinely perform basic typing, filing and clerical work as requested. Maintains community resident rosters and other community information as requested. May update birthday lists and complete card mailings. 8. Responds appropriate to resident emergencies by calling or contacting appropriate internal and external parties according to established protocol. May also assist with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc.) 9. May assist Executive Director in community admissions and discharges. 10. May takes prospective residents and/or their families on tours of the community when marketing and administrative personnel are not available. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor. Education and Experience High school diploma or general education degree (GED) required; and minimum of one to two years related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Vernon Hills, IL 60061: Relocate before starting work (Required)

Work Location: In person