What are the responsibilities and job description for the IAM Analyst position at Brooksource?
Client: Fortune 50 Healthcare Client
Location: 100% Remote
Duration: Long-Term Contract
About the Role:
Brooksource is seeking a highly motivated and dedicated IAM Specialist to join the Access Management Team at our Fortune 50 Healthcare Client. This fully remote role offers a unique opportunity to work in a dynamic environment, providing critical support to end-users across the organization. As a key member of the team, you will play an essential role in ensuring seamless access to systems and resolving technical issues with efficiency and care.
Key Responsibilities:
- Provide timely and efficient resolution of end-user issues, including account access and password resets.
- Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism.
- Troubleshoot technical issues related to account management and assist users in navigating system features.
- Document and manage tickets through the ServiceNow platform, ensuring accurate tracking and follow-up on all requests.
- Assist customers with basic technical support, such as clearing browser cache/history and navigating Microsoft Office applications.
Skills & Qualifications:
- Experience with ticketing systems (e.g., ServiceNow) and call management platforms (e.g., Avaya).
- Proficient in basic technical troubleshooting, including web browser navigation and Microsoft Office applications.
- Strong multi-tasking and organizational skills, with a demonstrated ability to prioritize and manage multiple high-priority tasks.
- Excellent written and verbal communication skills, with the ability to clearly articulate technical information to non-technical users.
- Passionate about technology and committed to providing outstanding customer service.
- Ability to collaborate effectively with team members, managers, and director-level executives.
- Familiarity with network environments and basic IT support functions.
Why Brooksource?
As part of the Eight Eleven Group, Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
