Library Regional Manager - Community Engagement

Broward County Board of County Commissioners is seeking a qualified candidate for the position of Library Regional Manager - Community Engagement in the Libraries Division. 

The Community Engagement section is responsible for forming partnerships within the community; developing and delivering responsive services; and identifying and engaging new customers. The Community Engagement section is comprised of centralized services in the following areas: Youth Services, Adult Services, Outreach, Digital Initiatives, Learning Services, Volunteer Services, and Advantage Marketing. This position is a member of the Libraries’ Leadership Team.

The purpose of this position is to support the Division’s initiatives by providing oversight and management of the Community Engagement section, including grassroots outreach and cultivating new partner relationships. The ideal candidate must be able to demonstrate strategic thinking, effective collaboration skills and model inclusive leadership abilities. They must also:

• bring enthusiasm and innovation to community services

• embrace new service delivery through sustainable initiatives

• demonstrate skillful interpersonal communications to positively influence others, negotiate successful resolutions, and lead effective working groups

• foster and motivate the Community Engagement section in developing purposeful relationships internally and externally

 The functions of this position include but are not limited to:

• managing the division-wide operations of the Community Engagement section using a cross-functional team approach with members of the libraries’ leadership team

• developing and implementing community outreach plans; initiating collaborative and partnership relationships with organizations that provide services and programs to under-served groups and vulnerable population to increase usage of the libraries’ resources
 • administering grants and ensuring that all contractual obligations are satisfied
 • Developing and implementing a comprehensive engagement program and evaluating statistical outcomes
 
 Minimum Education and Experience Requirements
 

Requires a Master's degree from an American Library Association accredited college or university in Library Science or Library and Information Science or a Master's degree from an accredited college or university in a field relevant to area of assignment.

Requires five (5) years of professional library experience or experience relevant to area of assignment; including four (4) years of relevant supervisory experience.

 Special Certifications and Licenses Required
 None.

Preferences

Manages overall planning and supervision of the provision of service in one or more branch libraries and programming activities in the region; supervises and evaluates a number of subordinate employees and serves as next in charge for staff they supervise; counsels staff and provides appropriate disciplinary actions to various staffing levels in accordance with corresponding collective bargaining agreements and county procedures.

Supervises subordinate employees in handling cluster customer complaints and concerns, and resolving customer complaints and concerns effectively and quickly; answers similar customer concerns referred by customer service.

Plans and implements regular cluster and section supervisors meetings, as well as regional Friends of the Library meetings; presents to meeting attendees information on library policies and services, and responds to their requests and concerns.

Oversees large programs and projects and works with library staff to support project initiatives; develops or assists in developing policies, procedures, and library plans of service.

Represents Broward County Library Division to customers, library partners, Friends of the Library and other library professionals and government agency personnel for the resolution of customer and staff concerns, development of partnerships and community contacts.

Serves as Library representative on Human Resources Division panels for qualifying/selecting candidates for library positions; participates in the interviewing, selection and training of staff for the library.

Maintains an active Friends of the Library group and serves as liaison to ensure adherence to proper procedures; works closely with the President and Board for the Friends of the Library.

Implements and monitors operation of special projects, programs, and grants; represents the library to the public, other divisions, government officials, state agencies, and non-profit groups.

Performs related work as assigned.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.