Application Production Support Analyst I

Reporting into the CorpTech Operation Manager. This role covers the day-to-day DevOps and support of CorpTech applications. Working in partnership with various Development teams, Operations team (DBA, Unix, Storage etc.) L0/Monitoring team and closely working with Business users for successful day to day operations and maintenance of critical applications. This role will suit a self-starter who is looking for a career in DevOps and production support and takes pride in making difference to support the business critical processes and day to day production issues and challenges. Utilizes knowledge of service level delivery to offer superior service for Change and Production Management/ITIL background is a plus. Understands effects of IT Architecture on production performance, tuning queries, AutoSys batch job scheduling/support etc. Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally. Responsible for production issues, change management and participate in semiannual BCP activity. Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow. IT Delivery/Control/Process/Traceability/Audit/Risk understanding a must. Create, update, amend relevant production support documentation(Runbooks, SLAs, Issue Tracker, Change Tracker etc.). Provide weekend and late night support related activities on rotation basis. Maintaining Knowledge Management and Runbooks. Desired skills - Supporting applications running in Java, Tomcat, Unix, Windows, SQL, Batch Job Processing (AutoSys), Scripting Knowledge, (Shell scripts, Perl/Python), Messaging (MQ Series), Qlik/Cognos reporting. Will be a plus if they have - Excel Macros, ITIL background, Oracle ODI or any ETL We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Full time New York