What are the responsibilities and job description for the Operations Specialist IMO position at BROWN BROTHERS HARRIMAN?
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Ops Specialist, Global Institutional Middle Office
POSITION SUMMARY
The Global Institutional Middle Office (GIMO) acts as an important conduit between a client's front office trading, oversight functions, and back office servicing centers. This role, as part of a team, is responsible for custody reconciliations, including matching and trade dissemination to the broker, the custodian and the fund accounting agent for BBH's institutional clients. The role is responsible for relationship management, processing and escalating claims, income collection, corporate actions, collateral management, and failed trade monitoring. This role also handles post execution, pre-settlement functions, and creates consolidated views and support for the clients across all custodians and/or service providers.
PRINCIPAL RESPONSIBILITIES
1. Transaction Processing/Resolution
Matches or identifies discrepancies of client's trade economic details as compared to the client's counterparty instruction.
Prepares communication of settlement of securities in different markets to the client's custodian.
Monitors and resolves any failed trades, cash movements, collateral settlements or corporate actions.
Works closely with the client and client's counterparty(s) to ensure transactions and/or reporting related to the different security types are processed timely and accurately.
Understands settlement procedures and restrictions for various markets and asset types and acts accordingly.
Manages daily volume of work adhering to daily deadlines.
2.Technology
Utilizes BBH IMO technology and IMO vendor products to perform daily transactional processes as described above.
3.Teamwork
Collectively work with team members to ensure daily requirements are met.
Update team procedures as needed.
4. Communications
Communicates professionally and timely via email, phone, or in person with internal and external clients and counterparties.
Provides feedback on client's counterparty performance.
5. Client Service
Provides superior client service to ensure client satisfaction and reference ability.
Responds to client inquiries, in a timely and professional manner, meeting client's standards as indicated in client's service agreement.
6. Risk Mitigation
Understands fundamentals of relevant systems and processes. Follows procedures and adheres to policies.
Works to understand how specific functions within GIMO impact other teams in Service Delivery.
Works with a risk adverse mindset. Proactively communicates and escalates potential risks found, errors and issues timely.
Ensures data privacy and integrity of data always. Avoids and escalates any cyber risks.\
Follows our BCP protocol and security procedures
KNOWLEDGE, SKILLS AND ABILITIES
* BA/BS degree. Preference given to Finance, Accounting, Economics, and Mathematics majors.
Knowledge and skills (general and technical)
Ability to communicate professionally both verbally and written.
Ability to manage time efficiently and effectively and to meet all deadlines.
Organizational skills and detail-oriented.
Ability to work independently, efficiently, and effectively to meet time constraints while handling multiple tasks.
Ability to work collaboratively in a team environment.
Strong commitment to quality
Ability to adapt to a changing business, legal, and regulatory environment.
Aptitude for thorough and timely research, analysis and resolution of a problem.
Have interest and flexibility to work on different assignments and develop new skills by performing different functions within IMO
General PC skills including Microsoft Office Suite
Other requirements (licenses, certifications, specialized training, physical or mental abilities required)
Ability to stay focused on detailed information for long periods of time
Ability to work on a computer for several hours
Ability to discern numbers/number sequels and reading-comprehension
Ability to handle work pressure in a fast pace environment
Ability and willingness to work overtime when needed
