Library Service Associate - East Branch

Job Summary

Essential Duties

• Greet customers in a friendly and professional manner
• Meet customers’ needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary
• Recommend materials based on customer preferences and knowledge of the collection
• Assist customers in finding specific items on shelves
• Perform customer service for library accounts, as well as checking materials in and out
• Provide help with library technology such as public computers, the Library catalog, and digital resources

• Monitor and appropriately address behavior issues to provide a safe and welcoming environment for all customers
• Maintain a pleasant, inviting environment in the Library by creating displays and signage, etc.

• Maintain orderly and attractive collections and withdraw items as appropriate

• Assist with training and monitoring the work of other Library employees and volunteers
• Submit statistics and other reports of library services

• Implement system-wide programs such as annual summer reading programs

• Promote library programs, resources, and services to customers
• Assist with large-scale projects and events
• Serve on system-wide committees as assigned or required
• Attend and participate in staff and departmental meetings, as well as training sessions
• Recruit and coordinate the work of library volunteers
• Perform other related duties as needed or assigned

Minimum Qualifications Required

Knowledge, Skills & Abilities

• Demonstrate basic knowledge of library operations, services and materials
• Effectively administer Brown County Library policies and procedures
• Assess users’ needs and provide consistently exceptional customer service
• Complete closing duties, including clearing and securing the building
• Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary
• Make presentations to varying sized groups of youth and adults
• Effectively coordinate and direct the work of others
• Maintain a calm demeanor under stressful or unsettling circumstances
• Demonstrate strong verbal and written communication skills
• Perform accurate cash handling and create deposits
• Represent the Library in a responsible, professional and trustworthy manner
• Establish and maintain cooperative and courteous working relationships with staff and the public
• Work independently with minimal supervision
• Appropriately multitask and prioritize
• Work efficiently while paying close attention to detail
• Follow detailed verbal and written instructions
• Meet the flexible scheduling needs of the Library
• Adapt to changes in the work environment
• Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and email
• Demonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system