Epic Analyst - Benefits (Certified)

Job Title: Epic Application Analyst II

Job code: 84012

Job Grade: P15

Job Summary:

Application Analyst are the primary support contacts for each application. They coordinate all issues that arise during the project for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations.

Job Responsibilities:

• Acting as the primary support contact for the application's end‐users
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software Identifying and implementing requested changes to the system
• Serving as a liaison between end users' workflow needs and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated sessions
• Participating in training and working with end users
• Troubleshooting problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones

Required Education, Licensure or Certification:

• Relevant Epic Certification is required related to their assigned area of Epic Module implementation

Knowledge, Skills & Abilities:

• Adaptability/flexibility: Demonstrating flexibility with respect to changing end‐user business needs
• Critical thinking: The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible
• Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts
• The ability to gain trust and establish effective relationships with Epic counterparts
• Learning: The ability and willingness to learn new software and systems
• Listening: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures