What are the responsibilities and job description for the PM Lobby Supervisor position at Brut Hotel?
BRUT Hotel is an 82 room boutique property situated between the historic Tulsa neighborhoods of Maple Ridge and Riverview near the SOBO entertainment district of downtown. The property boasts a host of resort amenities including SOMA Restaurant Bar on the roof, 1820 Spa, Dweller Cafe, a beautiful outdoor pool with full food/bar service, and a relaxing outdoor lawn space. Additionally, the Brut Hotel offers 24-hour valet, luxury shuttle service, and same-day dry cleaning services.
Responsibilities
- Supervises daily shift process ensuring all team members adhere to standard operating procedures, friendly and attentive to guests’ needs and service.
- Trains and directs the workflow and processes of the lobby ambassadors.
- Coaches and counsels the lobby ambassador team members to ensure a productive and positive operation.
- Ensures outstanding guest service.
- Maintains a friendly, professional, cheerful and courteous demeanor always.
- Accurately answers inquiries from potential guests and accepts/inputs hotel reservations when needed.
- Consistently resolves guest issues and feedback in an efficient manner while demonstrating a sense of urgency.
- Responds to phone call and in-person inquiries regarding reservations, hotel information in a timely fashion.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Adheres to company credit limit policies.
- Allocates rooms to expected arrivals after checking the guests preferences and special requests.
- Builds strong relationships and coordinates with other departments i.e. housekeeping, maintenance, sales, and F/B
- Cross-checks all billing instructions are correctly updated and routed
- Performs other duties as assigned, requested or deemed necessary by management.
Requirements
- Previous work experience as a Front Desk agent and/or Supervisory role in a hotel is preferred.
- PMS (Cloudbeds, Travelclick), POS (Toast), Dormakaba, and texting app functions such as Kipsu knowledge appreciated.
- Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pounds while performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.
- Must have valid driver’s license in order to assist valet in parking vehicles.
Job Type: Full-time
Pay: $33,556.78 - $40,412.46 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work setting:
- In-person
- Resort
Ability to Relocate:
- Tulsa, OK 74119: Relocate before starting work (Required)
Work Location: In person
Salary : $33,557 - $40,412