Financial Services Assistant

POSITION:              Financial Services Assistant

HOURS/STATUS:    Part-Time/Non-Exempt

REPORTS TO:          Market Financial Aid Manager

START DATE:           June 2024

LOCATION:             Wisconsin Market- Wauwatosa Campus

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Administers a high level of customer service by assisting students with the timely completion of their federal, state and institutional applications.

•  Develop a working knowledge of all student financial aid programs administered by the Financial Aid Office.

• Effectively communicates information to students, parents, and other school personnel.
• Provides the necessary support to meet internal and external customer needs by handling inbound and outbound customer calls.
• Sets up new student files and collects all necessary documentation to complete file.   Follows up with students on any missing or inaccurate information.
• Completes e-filing for Financial Aid Department & Business Office

• Adheres to all Federal and State Financial Aid Guidelines
• Ensure proper processing of student transcript requests.
• Create/maintain payment plans and prepare monthly invoices for current and former students.
• Work well with other departments to achieve enrollment and retention goals.
• Perform duties in a manner that is congruent with the College’s vision, standards and ethics.
• Perform other duties as assigned by the FAM and MFAM

COMPETENCIES, EDUCATION AND EXPERIENCE:

• Bachelor of Business Administration degree with an Accounting Major is preferred

• Detail oriented, strong initiative, superior customer service skills.
• Skills in prioritizing, organizing and problem solving.
• Excellent communication skills with the ability to motivate and work with diverse groups.
• Must thrive on working in a fast-paced multi-tasked environment.

• Must possess a drive for excellence.

Application Process: 

Upload cover letter and resume during electronic application process. 

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.