ServiceNow Portal Consultant (Remote)

Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

• Direct design, consultative requirements capture leveraging Agile/Scrum, HR Service Delivery, IT Service Management, IT Operations Management, IT Business Management, and Customer Service Management frameworks

• Lead User Interface/ User Experience (UI/UX) design sessions

• Implement dynamic and responsive Service Portal and end user interfaces on the ServiceNow Platform

• Build custom widgets as necessary to meet customer needs

• Help refine the Concurrency standard for Service Portal implementations

• Capture business requirements and translate to cost effective, sustainable technical solutions

• Facilitate and support development and testing phases

• Assists with gap analyses highlighting current state, future state, client needs, best practices and competition

• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues

• Understands HR process, information and support requirements delivery

• Understand and assist employees in self-service and staff in operational improvements

• Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs

• Coordinate release planning and implementations

• Collaborate effectively with other ServiceNow technical teams to develop solutions and handle general updates and configuration changes/requests

• Identify system deficiencies and recommend solutions based on ServiceNow best practices

• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

• Ensure tool configuration consistency across development, QA, and production environments

• Participate in ongoing production and end user support until project concludes and turned over to operational steady state

Qualifications:

• Typically requires: A University Degree and minimum 8 yearsprior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience

• ServiceNow System Administrator certification

• ServiceNow HR Implementer certification

• ServiceNow Developer certification

• Bachelor s degree in business or IT related field preferred

• At least 5 to 8 years experience designing user interfaces/user experience capabilities

• At least 3 to 5 years working in the ServiceNow platform in a developer capacity with a strong focus on Service Portal

• Proficient with Angular, Bootstrap, JavaScript, HTML, and CSS

• Understanding of relational database management systems, stored procedures, and queries.

• Understanding of HR Service Delivery, IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks

• Understanding of HR Case, Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.

• High tolerance for ambiguity in rapidly changing client environments

• Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.

• Time management and Organization skills

• ITIL v3 Foundation or higher