Retail Associate/Customer Service

JOB SUMMARY

• The Broadband Experience Consultant is responsible for promoting and selling Buckeye products and services to both new and existing customers while engaging them in an interactive retail store location and communicates effectively with customers to inform them of the features, benefits, and use of all products and services Buckeye offers.
• The Broadband Experience Consultant provides a focused needs analysis that allows the consultant to advise Buckeye customers on their purchasing decisions with recommendations of technology solutions and collaborates, thoroughly educates, and demonstrates the advantages of the customer’s recommended package while they are inside the Buckeye store.
• The Broadband Experience Consultant maintains a strong customer focus on and off the sales floor which allows the consultant to transform all interactions into positive customer experiences and is a brand advocate that promotes all of Buckeye’s products and services while staying educated on the competition within the market place.
• The Broadband Experience Consultant is a team player who builds relationships with other employees and customers while balancing the needs of our customers, our co-workers, and Buckeye Broadband.
• The Broadband Experience Consultant reports directly to the assigned Supervisor, Broadband Experience. There are no direct reports to this position.

ESSENTIAL JOB FUNCTIONS:

• Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations; Communicate and develop rapport with customers and other employees;
• Provide strong understanding and enthusiasm around technology, especially around Buckeye products and services. Maintain detailed sales product knowledge, including information about competitor’s options;
• Strict standards for supplying accurate information to customers regarding billing invoices, cycles, procedures and processes, products, services, and the company;
• Maintain strict standards for accurate completion of all assigned tasks, customer order entry, and documentation of support;
• Work in a fast pace, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other store or lobby locations for additional support;
• Own issue resolution through collaboration with customer operations management, customer follow-up, along with warm hand-offs to other departments and Buckeye related companies when necessary;
• 100% accuracy in verifying field appointment times with customers; rescheduling field appointments as requested by a customer;
• Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with focus on maximizing the customer experience;
• Servicing customers efficiently and thoroughly in a positive manner as outlined by the Management Team;
• Using the PC workstation and/or tablet to access customers’ accounts in order to assist customers with their needs;
• Insuring the confidentiality of all customer information;
• Actively promoting the sales and retention of the Company’s services to our customers and co-workers to achieve an above average sales performance monthly; Working with other team members to help reach store goals

Education and Experience

• High School Diploma or equivalent – required
• Understanding of multiple computer operating systems i.e. Windows, iOS, Android – required
• Drive to succeed in a quota-based sales environment – required
• Strong communication skills and ability to relate to customer needs – required
• Ability to work independently & work flexible hours – required
• Must be able to pass our comprehensive background and drug screen - required
• 1-3 year(s) sales experience – preferred

"BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status. "

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• Retail sales: 1 year (Preferred)

Ability to Commute:

• Holland, OH (Preferred)

Ability to Relocate:

• Holland, OH: Relocate before starting work (Required)

Work Location: In person