Debt Collector

Buckles & Buckles PLC is an AV rated, multi-state, debt collection law firm representing national banks for litigation since 1976 specializing in . The firm has received many awards from its bank clients and from the National Creditors Bar Association (NCBA) for compliance, performance, and community service.

The Buckles firm is seeking an experienced, highly organized and reliable collector to join our growing team. In this role, you will be responsible for collecting outstanding credit card debt owed to our bank clients. In this position, you will contact account holders, explain the seriousness or impact of the situation, ideally convince the account holder to agree to a repayment plan, and maintain accurate records of collection efforts.

This is a full-time performance-based position requiring the ability to meet daily, weekly and monthly production/performance goals in a fast-paced Legal Collection Department.

Successful candidates will collect on pre and post judgment accounts in Michigan, Wisconsin and Kansas. Our placements can include bank credit cards, personal loans, and retail credit cards.

The ideal candidate will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. Prior experience in debt collection or a related field is preferred, but not required. WE WILL TRAIN YOU.

This is an hourly plus bonus and commission pay position with earning potential of $45,000 to $65,000 per year based on performance.

Responsibilities

· Keep track of assigned accounts to identify outstanding debts

· Plan course of action to recover outstanding payments

· Locate and contact debtors to inquire of their payment status

· Negotiate payoff deadlines or payment plans

· Handle questions or complaints

· Investigate and resolve discrepancies

· Create trust relationships with account holders when possible to avoid future issues

· Update account status and database regularly

· Alert superiors of account holders unwilling or unable to pay when necessary

· Comply with requirements when legal action is unavoidable

Qualifications

· Proven experience as debt collector (preferred not required)

· Experience in working with targets and tight deadlines

· Knowledge/Ability to learn relevant legal requirements

· Working knowledge of Collection Software, MS Office and databases

· Excellent communication and people skills

· Apt in negotiating and persuading

· Ability to be polite and compassionate without lacking confidence

· High school diploma is preferred

· Type 30 wpm

· Excellent negotiation skills

· Must have excellent attendance

· Ability to multi-task

· Work in compliance with Federal and State Collection Laws

· Pass a Drug test (Including Nicotine)

· Pass a Criminal Background and Credit Check

Benefits:

· Flexible Schedule

· Parental Leave

· Overtime

· Medical

· Paid Time Off

· We reimburse Vision/Dental

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave

Weekly day range:

• Monday to Friday

Work setting:

• Office

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Are you willing to take a drug test, in accordance with local law/regulations?
• Are you vaccinated or are you willing to get your vaccination upon receiving job offer start date?

Work Location: In person