Automotive Sales Consultant

SUMMARY

The automobile sales associate sells automobiles by understanding and demonstrating characteristics, capabilities, and features to customer satisfaction; developing customer relationships, qualifying buyers, and closing sales

ESSENTIAL DUTIES

• Satisfies the transportation needs of vehicle purchasers
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
• Explains product performance, application, and benefits
• Describes all optional equipment available for customer purchase
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive
• Utilizes dealership sales control and follow-up system
• Exhibits high level of commitment to customer satisfaction
• Knows and understands the federal, state, and local laws which govern retail automobile sales
• Establishes personal sales goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Attends required product and sales training courses as directed by sales manager
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers
• Knows and understands equity and values and can explain depreciation to the customer
• Ensures that the sales manager has an opportunity to meet each customer
• Turns in all closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership practices
• Prepares sold vehicles for customer delivery prior to customer arrival
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department
• Schedules first service appointment
• Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met

• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Reviews and analyzes personal performance at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Attends sales meetings
• Maintains professional appearance

MARGINAL DUTIES

• Being a team player
• Ability to work in a fast-paced environment
• Effective communicator
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Meets or exceeds company sales goals
• Displays motivation for sales
• Sells automobiles for customer needs
• Must possess an acceptable driving record
• Valid Driver’s License
• Must have excellent problem-solving skills

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Preferred: Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other employees of the organization.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively in groups of customers or employees

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions in written or oral form.

Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License
• (Preferred) NADA Salesperson Certification
• (Preferred) State Sales License

PHYSICAL DEMANDS

The physical demands of walking, sitting, standing for long periods of time, bending, lifting 5-

10lbs regularly, stooping, grasping, finger dexterity, reaching, foot controls/driving, push/pulling hearing, talking, and seeing are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment can change from an enclosed heated/cooled building or vehicle to an outdoor environment with uneven surfaces. These characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Bud Clary Auto group is an Equal Employment Opportunity Employer. The Company is committed to providing a work environment free from discrimination and harassment on the basis of race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.

Job Type: Full-time

Pay: $30,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Moses Lake, WA 98837: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location