Manager

Job title FLSA Classification Reports to Status

FOH Manager Exempt General Manager Full-time

Job purpose

The Manager will have full scope responsibility of all specific departments of a Buddy’s unit to maximize guest satisfaction and profit development. This role maintains a high standard of customer service throughout daily operations and communicates effectively with management and staff on plans and progress development. The scheduling expectations of this role will be to work a minimum of 5 days/50 hours per week.

Essential Functions

• Oversees all unit operations during scheduled shifts including daily decision making, training and staff support, guest interaction, scheduling while upholding standards, product quality and cleanliness.
• Manages staff labor throughout each shift by monitoring breaks and ensuring all checkout and cash handling procedures are being met.
• Executes daily staff pre-shift briefings on all scheduled shifts.
• Provides continuous direction to staff members to ensure operational and procedural measures are met.
• Completes all Manager accounting reports as instructed General Manager. Monitors and identifies all unit sales and labor reports.
• Identifies operational opportunities by creating and implementing plans to address department areas and store goals.
• Supervises that all line checks are being conducted throughout all shifts.
• Fosters a positive working relationship with all staff members to build maximum employee morale, productivity and development.
• Demonstrates a safe work environment to reduce the risk of injuries and accidents.
• Oversees all deliveries to confirm proper products and billing results are met.
• Promotes a positive Buddy’s experience with guests handling all guest inquiries and/or concerns. Approves all unit comps, promos, credits and guest requests.
• Leadership responsibilities:
• Assists with staff hiring, training and scheduling.
• Ensures proper usage of communication tools such as: pre-shifts, Red Book, evaluations, conversation documents, etc.
• Assists the General Manager with employee reviews and evaluations.
• Provides employees with positive and constructive feedback and implements appropriate disciplinary action when necessary.
• Ensures all employees adhere to Buddy’s uniform policy and standards.

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum 3 years’ experience in a management role in a full-service restaurant
• Proficient in the following areas of management: leadership, communication, staff mentoring & development, and quality of operations.
• Ability to communicate effectively will all levels of staff with strong problem solving and decision-making skills
• Knowledge of employment law and ability to maintain confidentiality
• Must possess excellent customer service and problem-solving skills
• Must possess and demonstrate solid computer skills

Benefits

• Competitive pay and bonus program
• Free meals when you work
• Paid time off and paid holiday benefits
• Competitive health benefits after meeting eligibility requirements

Working conditions/Physical Demands

• Must be able to articulate clearly and listen attentively to employees and guests
• Must be able to stand and walk for an entire shift
• Must be able to reach, lift and bend
• Ability to work with kitchen equipment
• Must be able to lift up to 30 pounds comfortably