Operations Manager

Job description

This manager position is for a mobile home park and self-storage facility. Our mission is to provide the best storage and living experience possible for our customers, tenants, and the community. This is through exceptional customer care and service. Our vision is to be the industry leader in all areas of storage and first-class operators in mobile home management. This is through implementing new technologies and strategies to optimize our facilities to operate at their highest levels. Our Values are the people we work with. As a customer service-based organization we do not succeed unless our managers succeed.

Candidates should be able to:

• Identify and act on sales opportunities

• Identify opportunities to increase business income

• Communicate effectively with current and potential customers

• Work effectively without direct daily supervision

Duties include but are not limited:

• Sales– Leasing storage units/mobile homes, and parking spots. Selling moving and packing supplies such as boxes, tape, bubble wrap, etc.

• Security– Inspect the property and units a minimum of 2 times per day for prevention and early detection of unit break-ins, perimeter fence breaches, and potential safety risks.

• Collections– Process customer payments and contact customers via text, email, and phone calls when they are past due.

• Maintenance– Clean and sweep units and mobile homes as they become vacant. Keep the office and grounds clean and free of trash, debris, etc. Report any maintenance needed to management to ensure timely repair.

• Business Management– Shop local competition for rates and amenities. Review customer accounts for rate management opportunities. Submit weekly and monthly reports to the home office.
• Communication-Communicate with upper management throughout the week as issues come up or other situations need to be discussed.

Requirements:

• Must have high school diploma or equivalent

• Must have at least 8 years of verifiable recent work history

• Must be able to lift 50lbs and open rollup/garage-style doors

• Must be able to walk the property

• Must be proficient with Microsoft Windows and Office applications

Compensation

• 40-hour workweek

• Quarterly bonus opportunities

• Bonuses on move-in, insurance sales

Job Type: Full-time

Salary: From $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fulton, MO 65251: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Windows: 1 year (Required)
• Problem management: 1 year (Required)
• Supervising experience: 1 year (Required)
• Cash handling: 1 year (Required)

Work Location: One location