What are the responsibilities and job description for the Customer Support Representative position at Bullfrog Spas?
What You'll Do Each Day
As a Dealer Support Representative, you will oversee specific dealer accounts and act as customer service to those dealers. This includes order placement and fulfillment, order tracking and accounts receivables. You will be responsible for assisting dealers and the regional sales managers to provide a high level of professional support to a specific territory, creating and maintaining long-term relationships with those dealers.
You will work with others in Sales, Accounting, and Manufacturing to ensure first class customer service is delivered. You will create work orders to schedule spas in production and coordinate accordingly with the logistics team. You will also help with various accounting related processes.
Bullfrog Spas has more than doubled in size in the last few years and there are many opportunities to grow and advance with us!
Benefits You'll Love
This is a full-time customer service position at the Bullfrog Spas Headquarters in Herriman, UT that is best suited for an individual with excellent interpersonal skills that loves building relationships with others and loves to see your hard work result in happy relaxed customers and quality products you can be proud of. In addition, you'll be eligible for the following benefits:
- Advancement opportunities
- 75% Tuition reimbursement program
- Paid holidays
- Paid time off
- 401K retirement plan
- Health & Dental Insurance with great coverage and low premiums
- And more...
Responsibilities You'll Be Asked to Perform
- Build sustainable relationships of trust through open and interactive communication with dealers and regional sales managers.
- Identify and assess customers' needs to achieve satisfaction.
- Respond promptly to customer questions about orders.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Requirements
- Excellent interpersonal, team building and problem-solving skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Requires excellent organizational skills.
- French Language skills a plus.
- Can communicate clearly, both written and verbally.
- Experience with office related computer skills and software.
- Excellent team building and problem-solving skills.
Company Description
Our mission is simple: create peaceful lives. This mission is delivered to our customers through our products. It equally applies to our valued team members. Today, our culture and the efforts of incredible and dedicated team members have helped to make Bullfrog Spas the fastest growing manufacturer of premium hot tubs in the world and one of Utah's premier brands.
Miscellaneous
As a member of a growing team it's expected that all team members occasionally support special projects, internal functions, and events as needed, and, when deemed necessary, assist with any/all company needs, even those not specifically related to the job description.
Job Type, Location, and Benefits
This is a full-time position located at the Bullfrog International headquarters in Herriman, UT. Wage is commensurate with experience and general expectations of the position. We offer a competitive benefits package, which includes: Medical, Dental, Voluntary Life Insurance, Flexible Spending Account, 401k, holidays, and paid time off.
Location: 7017 W 11800 S
Job Type: Full-time
Pay: $17.00 per hour
