BCSO Therapy K9 Handler/ Administrative Support Associate IV

Job Title: BCSO Therapy K9 Handler/ Administrative Support Associate IV Department: Sheriff Hiring Range: $20.43 - $23.85 Compensation Grade: 2004 Compensation Pay Range: $20.43 - $28.60 Posted Internally and Externally Job Posting End Date: January 24, 2024 This position will be responsible for the BCSO Therapy K9 and the duties required for the K9. Must be willing to have the K9 live inside the handler’s residence. Must be willing to interact with people who have experienced traumatic events or circumstances. Must be willing to engage in community outreach projects and events. Purpose of the position: This position provides administrative support in a variety of functions, requiring specialized skills to a particular program, department within the organization. Minimum Education, Training and/or Experience (required at time of hire): High school or equivalent; Minimum of five (5) years of progressive office experience including customer service experience; or an equivalent combination of education and experience. Additional Training and Experience: Demonstrated proficiency using computer and programs including Microsoft Office suite at the advanced level including Word, Excel, Access, and PowerPoint. Essential Functions of the position: Perform complex and moderate to difficult clerical work including but not limited to record processing, bookkeeping and accounting, secretarial and general office support functions involving a variety of tasks. Provide internal and external customer service via phone, email, and in person; responds to inquiries, take messages, and refer inquiries to the most appropriate parties. Interpret and explain policies, procedures, records, etc. Maintain appointment calendar(s) and schedule appointments Use computer software along with internal County programs to process information, letters, forms, reports, schedules, emails, manuals, booklets, requisitions, purchase orders, and related paperwork; complete forms and compose letters. Establish and maintain specialized paper and electronic office files; file letters, reports and related technical or confidential information in a prescribed manner. May accept payments for fees, fines , goods, or services as required by the department and use established regulations for accounting for same; duties may include some bookkeeping Performance of job duties may require the processing of confidential or sensitive information; assure security and confidentiality of such information and documentation. Routinely conduct research and analysis for unit or special reports or special assignments. Perform other related duties as assigned Knowledge, Skills, Abilities: Knowledge of office or work unit procedures, methods and practices. Knowledge of services, policies and procedures related to a program or area of specialization; Thorough knowledge of program information systems in order to communicate and process information; Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division. Ability to demonstrate and apply this knowledge in performance of administrative tasks; Ability to explain and interpret intonations to clients/customers and staff; Ability to clearly convey information and ideas through a variety of media to individuals or groups. Ability to compile, assimilate and organize both printed and electronic information. Ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data. Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs. Ability to identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions. Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure. In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions. Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective. It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination. Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment. Employees in positions that are approved for full-time remote work must reside within a 2-hour drive from the position's assigned Buncombe County facility. Select a job and click the blue Apply button to complete your application. Please attach a resume and cover letter if possible. Then, submit your application by the Job Posting End Date to be considered. Our hiring managers begin reviewing applications after the Job Posting End Date and will contact applicants soon after. Thank you for your patience as we give each application the time and attention that it deserves. We are committed to building an inclusive workforce that is representative of our diverse community. If you have equivalent experience and/or education we encourage you to apply.