Housekeeping Manager - Hotel Genevieve

About our Company: 

Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José (sanjosehotel.com), Hotel Saint Cecilia (hotelsaintcecilia.com), Austin Motel (austinmotel.com), Jo’s Coffee (joscoffee.com), Hotel Magdalena and Summer House on Music Lane (hotelmagdalena.com), The Carpenter Hotel and Carpenters Hall (carpenterhotel.com) in Austin; Hotel Havana and Ocho (havanasanantonio.com) in San Antonio; Shady Villa Hotel and Stagecoach Restaurant in Salado, TX; Phoenix Hotel (phoenixsf.com) in San Francisco, California; and Hotel San Cristóbal and Benno (sancristobalbaja.com) in Todos Santos, Mexico, with plans for expansion and future projects throughout the U.S. and Mexico.

We're looking for:

Hotel Genevieve, the newest addition to the Bunkhouse family in the heart of Louisville's Nulu neighborhood, is looking for a Housekeeping Manager to help us staff up and stock up for our grand opening!

The Housekeeping Manager will take pride in the overall cleanliness and presentation of the hotel, establish departmental objectives and procedures, as well as manage Housekeeping staff. 

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies.  Furthermore, Housekeeping Managers must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Knowledge, Skills, and Abilities: 

• Two (2) years related experience in hospitality or service industry
• High School diploma or general education degree (GED). College Degree preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to speak the primary language(s) of the workplace
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Develop departmental objectives, budgets, policies, procedures and strategies
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements
• Train and supervise Housekeeping staff
• Ensure all employees adhere to dress code policies for their scheduled shift
• Resolve customer complaints regarding Housekeeping operations
• Inspect all guest rooms and ensure each passes Bunkhouse standards
• Implement standards and procedures to consistently conduct an accurate inventory
• Monitor compliance with health and fire regulations regarding lodging facilities
• Evaluate new products for usefulness and sustainability
• Arrange for equipment purchases and repairs
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Hold staff accountable for their job performance through regular performance evaluations
• Maintain awareness of documentation needed and retained in employee files
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.  This person may be expected to perform other tasks and duties as needed or as directed.  Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.