Staff Development Specialist

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Department of Health and Human Resources (DHHR)/Office of Human Resource Management (OHRM)/Kanawha Co. - Under general supervision performs full-performance level work in coordinating, planning and developing specialized and general training programs of both technical and non-technical content for DHHR. This position will serve as a help desk support for the training and developing team. This position also serves as the primary contact for bureau/office support for the DHHR Blackboard Learning Management System, GoSignMeUp online registration system. Maintains the OHRM Intranet website. Responsible for the mandatory training courses within Blackboard, department-wide.

You can expect to perform the following duties:

• Operate the agency's LMS support desk which includes answering phone calls, email inquiries and processing trouble tickets.
• Perform user account provisioning for the agency's LMS.
• Troubleshoot technical issues to determine root cause.
• Cooperatively resolve customer issues with the team and clients.
• Serve as webmaster for the office intranet site.
• Create tutorials and how-to documents.
• Prepare and deliver reports as requested.
• Performs other related work as assigned.

Minimum Qualifications

Training: Graduation from an accredited four-year college or university with a major in education, communication, counseling, social work, business administration, industrial relations, or related fields.

Experience: Two years of full-time or equivalent part-time paid experience in teaching, training, or staff development.

Substitution: Masters degree from an accredited college or university in education, communications, counseling, social work, business administration, industrial relations, or related fields may be substituted for one year of experience.

Preference will be given to applicants with a technology background.

Job Type: Full-time

Pay: $30,502.00 - $56,428.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• teaching, training, and/or staff development: 2 years (Preferred)

Work Location: One location