What are the responsibilities and job description for the IT Tech position at Burger King?

CAVE Enterprises – IT Tech Position Description

Location: Field

Reports to: IT Manager

Job Purpose:

The IT Tech is accountable to support store operations through remote, phone, onsite support and installation of all technology systems used in a quick service restaurant.

Dimensions:

This position reports to the Manager of IT. Work is coordinated with each region team and also the VP of New Restaurant Development. Position requires to work individually as well as a member of a team. Abilities to include problem solving, LAN knowledge, help desk experience, verbal and written communication, Windows operating systems, phone skills, customer service and PC proficiency.

Key relationships are as follows :

Internal External

Owner Guests

President Vendors

Regional Director of Operations BKC Representatives

Director of Operations Community Leaders

Restaurant Team

Training / Recruiting Leader

CAVE Support Center Team

Primary Accountabilities:

In addition to following CAVE’s policies and procedures, principle accountabilities are, but are not limited to:

People Management:

· Ensures Burger King Appearance standards are met at all times.

· Instructs and trains Restaurant Leaders to become proficient in the area of IT

· Works with Restaurant Team to create an environment of trust where (1) enthusiastic people are recognized and rewarded for achieving organizational and personal goals; (2) all people are treated with dignity and mutual respect regardless of their individual differences; (3) initiative and accountability is encouraged, and (4) open and honest communication is encouraged

· Assists each Team Member in achieving all goals and objectives required by the IT Manager and in coordination with the Region Director of Operations

· Provides on-the-job training and development to the team when areas for improvement are observed

Administrative Management:

· Assures that all Company policies and procedures are followed

· Prepares required administrative reports, as necessary

Financial Management:

· Works to maximizes sales, cost containment and profits within each restaurant

Operations Management:

· Works to ensures restaurant is operating within Burger King IT Standards

· Hardware and software installation and maintenance of:

· Point of sale systems – Registers, printers, production and expo screens (Sicom)

· Digital menu board systems (Sicom)

· Wireless Headset Systems (HME, Panasonic, 3M)

· Security DVR, CCTV and cameras (HikVision)

· Drive thru timing systems (Sicom)

· Product holding unit monitoring systems (Sicom)

· Firewall and Wifi (Cisco)

· Internet Service Provider modems (Various)

· Office PC and peripherals (Various)

· Satellite Radio and TV (Various)

· Pull and terminate structured wiring (CAT5e/6, Coax, Audio)

· Evaluate new technology systems

· Willingness to work long hours and extensive travel including nights and weekends

· Maintain professional and technical knowledge

· Document store maintenance and installation progress

· Ability to stand, lift up to 70 lbs, crawl, climb, and use maximum dexterity for long periods

· Must maintain a set of common hand tools and electronic equipment

Employee / Guest Satisfaction:

· Promotes an environment of positive communication and teamwork within the restaurant

· Keeps Region Director of Operations and Director of Operations apprised of IT issues as directed by the IT Manager

Other:

· Performs other related duties as assigned or requested

Position Specifications:

Minimum level of education: High school or equivalent. (Required)
Minimum of 1 year of point of sale systems experience. (Required)
Minimum of 1 year of information technology experience. (Required)
Minimum of 1 year of LAN experience. (Preferred)
Minimum of 1 year of Windows experience. (Preferred)
Minimum of 1 year of Customer Service experience. (Preferred)
Minimum of 1 year of CompTIA, A , and/or Net experience. (Preferred)
Minimum of 1 year of Help Desk experience. (Preferred)
Valid Driver's license, certification and insurance (Required)
Willing to travel up to 100% of the time. (Required)
Lives less than 40 miles from job location. (Preferred)
The ability to work with a high degree of independence and discretion
The ability to work well under pressure with deadlines
Good problem solving techniques

· Good written, verbal, math and interpersonal skills, as well as a command of the English language

· Knowledge of all pertinent operational standards

· Good organizational and time-management skills

Core Competencies:

Guest Focus

Ethics/Integrity

Valuing Diversity

Planning/Organizing

Operational/Financial Knowledge

Strong Initiative

Continuous Learning

Leadership

Coaching

Decision Making/Problem Solving

Teamwork

Managing/Resolving Conflict/Negotiation

Communication

Influencing/Persuading

Flexibility

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IT Tech

What are the responsibilities and job description for the IT Tech position at Burger King?

Job Purpose:

The IT Tech is accountable to support store operations through remote, phone, onsite support and installation of all technology systems used in a quick service restaurant.

Dimensions:

Primary Accountabilities:

Financial Management:

Position Specifications:

Core Competencies:

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