What are the responsibilities and job description for the Operations Assistant Manager position at Burn Boot Camp?
JOB DESCRIPTION
The assistant operations manager plays a very integral and critical role at Burn Boot Camp. This is the person that works with trials and members to provide information about Burn Boot Camp. They are responsible for working with the team to maximize the client experience and facilitating day-to-day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the “front of house” operations and fostering the growth of community in the gym.
ROLES AND RESPONSIBILITIES
- Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, Mindbody enrollment, waivers signed and proper supporting documents given to the client.
- Facilitate day-to-day process related to trial clients, focus meetings, sales, Mindbody tasks, retail transactions.
- Provide general retail maintenance to keep the retail center stocked, clean, and approachable
- Have weekly touch points with the operations manager to align on current focuses, provide any feedback from clients while assisting them in the moment.
- Attend a minimum of one community event per quarter
- Responsible for working as a team to close 60% of all trials and working with training staff to maximize the client experience.
- Assist in promoting gym focuses with multiple category sales, challenges, and community events.
- Provide cleaning as instructed in the Open/Close Checklist to ensure facility is properly maintained.
- Promptly report facility needs to the operations manager, i.e. office supplies, cleaning supplies, etc
Hours typically evening: 4:15-7:45pm.
QUALIFICATIONS
- Must be a high producer in autonomous working situations and a self-motivator.
- Able to easily learn and navigate software systems and maintain records.
- Excellent communication and customer service skills.
- Have a high level of understanding and presence in social media.
- Ability to multi-task and stay organized.
- Positive, motivating, and effective interpersonal communication skills.
- High level of attention to detail and follow through.
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Experience:
- Customer service: 1 year (Preferred)
- Group fitness: 1 year (Preferred)
Work Location: One location
