Transport Intake Specialist

Title: Transport Intake Specialist

Company: Butler Medical Transport

Location: on-site at our Corporate Office in Windsor Mill, MD

Pay: 20-22/HR (Depends on experience)

Job Description:

Would you love a job where you can make a difference in someone's life every single shift? Butler Medical Transport is currently seeking fun, smart, and dedicated communication professionals to join our Customer Service Center team! Under the supervision of the Director of Communications the Customer Service Center is the communications hub for Butler Medical Transport road crew operations.

The Transport Intake Specialist is the first point of contact for all communication from hospitals, outpatient facilities, and private paying patients.

The position will receive phone calls from hospital nursing floors, outpatient satellites, and private residences with request for transportation. You will assign called to ambulance units based on level of care (BLS, ALS, SCT, RN, WC) efficiently and accurately.

This position will at times need to re-arrange calls that are preassigned in case of vehicular breakdowns, traffic, and ASAP call requests. You will be responsible for utilizing TraumaSoft to assign the trips to the vehicles based on the crew members scheduled and ensure that the vehicles have adequate time with the assigned calls to meet specified customers’ needs and response standards.

The position while pre-dispatching for the next day may will be in close consultation with management to call in staff earlier for their next day shift and or additional staff for more shifts to ensure they can pre-dispatch the transports to the vehicles without inhibiting customer service and or required response performance standards.

Roles and Responsibilities

• Read emails daily and respond accordingly
• Answer phones in an expeditious manner (goal time less than 20 second)
• Intake calls in an expeditious manner (goal time less than 3 minutes 30 seconds)
• Set up Wheelchair, Basic Life Support, Advanced Life Support and Critical Care Transport requests from contracted and non-contracted vendors.
• Monitor and set up trip from electronic trip request system.
• Monitor CMN and Faxes email group and enter information and attach paperwork to appropriate transports
• Review patient paperwork, accurately update patient information in trip and attach paperwork to the trip to facilitate accurate and timely billing.

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent
• Valid Driver’s License and clean driving record
• Ability to pass pre-employment background check and drug screening
• Customer service experience
• Ability to sit for long period of time (more than 8 hours)
• Ability to view computer monitor for extended periods (more than 8 hours)
• Ability to remain composed and multi-task in a busy, high-pressure environment
• Ability to comprehend or learn department practices, rules, and regulations quickly
• Ability to operate telephone and other specialized computer communication equipment
• Ability to learn new software
• Ability to speak clearly, concisely, and respectfully
• Ability to communicate effectively with a diverse population, including medical professionals
• Ability to think and react quickly and effectively in tense situations
• Ability to follow written and oral instructions
• Ability to recall details from numerous informational resources
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures
• Maintain a reliable attendance record and be punctual daily
• Pass background investigation

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person