What are the responsibilities and job description for the Office Specialist position at BuzzClan?
Role:Temporary Talking Books Service (TBS) Office Specialist II
Works with: Internal: Customer Service Representatives, Project leads, clerical staff.
Location: Idaho Commission for Libraries, 325 W. State Street, Boise, ID 8370
Hours of Work: 20 hours/week; 8:00 a.m. – 12:00 p.m. Monday-Friday; schedule will be
established with Talking Books Program Supervisor
Job Duties:
- Provide timely and accurate materials and service to TBS patrons. Examples include, but
are not limited to:
- Print TBS mailing cards, check out books to TBS patrons; receive and
unload mail springers; check in cartridges
- Enter data, perform database maintenance, and monitor patron activity in
Klas
- Assist the Customer Service Representatives (CSR2) as needed with
answering phone calls (low volume) and assisting walk-in patrons (low
volume)
- Provide postal and office support effectively and efficiently to ICfL staff and patrons.
- Distribute daily first-class mail
- Prepare packages and mail materials to patrons and outside agencies as
needed.
- Support all ICfL staff with special projects as necessary to include data
entry, development projects, and collection maintenance, and mailings
- Specialized support for Youth Services shipping
- Participate in preparing packages for delivery by prepping contents,
attaching shipping labels and confirming that all packages are ready for
shipment
- Troubleshoot any shipping issues that may arise
- Provide inventory, assembly, and shipping support for programs. Examples include, but
are not limited to:
- intake and inventory incoming shipments of books, printed flyers, and other
program items
- bulk book stickering (adhering stickers to the inside cover of books in large
volumes)
Skills Required:
- Proficient in Microsoft Suite, particularly Microsoft Excel, Microsoft Word, and mail
merge functions.
- Physical requirements include the ability to independently or with accommodation move
between rows of shelves or pallets to retrieve items, bend over, carry items weighing up
to 20 pounds, carry out repetitive movements, and push wheeled carts weighing up to 100
pounds.
- Experience providing customer support
Idaho Commission for Libraries
Temporary Talking Books Service (TBS) Office Specialist II
- Strong interpersonal skills, including: the ability to take, clarify, and follow instruction;
and to work with people in a variety of positions within the agency, including managers,
program leads, and clerical personnel.
Job Type: Contract
Salary: $10.92 - $16.00 per hour
Schedule:
- 4 hour shift
Ability to commute/relocate:
- Boise, ID 83702: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please share your email
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $11 - $16
