What are the responsibilities and job description for the ServiceTitan Software Specialist position at bxb media?
bxb media
We collaborate with HVAC and other home services professionals to build great brands and help them grow. We believe that, not only does our company culture directly impact the lives of our employees, it also has a profound impact on the quality of work we provide to our clients.
Check us out online: www.bxbknowshvac.com
We are actively looking for a ServiceTitan Software Specialist to join out team, This role works directly with clients who are using ServiceTitan dispatch platform and would like additional support to utilize the features to their fullest potential.
Job Title: ServiceTitan Software Specialist
Location: Remote
Work Hours: Monday thru Friday, flexible hours between 7:00am - 6:00pm, with occasional overtime
Pay Rate: $50,000 per year
Benefits:
- Health insurance Blue Cross / Blue Shield 100% paid of basic plan for employee, 4 plans available
- Vison and dental insurance, 50% paid for employees
- 13 days paid time off (104 hours)
- 6 paid holidays
- 401k with up to 4% match, eligible after year 1
- Short and long-term disability
- $20,000 Term life insurance benefits
- Eligible to add group life and accidental insurance
Responsibilities of the ServiceTitan Software Specialist
- Communicating with client via email and virtual meetings to discuss projects or live-troubleshoot issues
- Providing guidance or completing hands-on work in all areas of ServiceTitan
- Creating Custom Workflows, Reports and Dashboards
- Accounting best practices (batches, job costing, etc.)
- Memberships (recurring services, price book items, automated billing, etc.)
- Custom Estimates and Proposals
- Recommending software configurations to suit the client's needs
- Leading training on ServiceTitan features or workflows for clients
- Documenting Standard Operating Procedures for workflows
- Successfully troubleshooting user issues
- Coordinating with Support resources to drive completing of open items, including working with ServiceTitan Support, CSM, and other internal departments.
- Write and deliver custom reports for clients, such as end-of-month progress reports
- Other duties as assigned.
Required Qualifications:
- Must have ServiceTitan experience
- Dispatching Software
- Home Service Experience
- Excellent customer service experience
- CRM database experience
- High communication via phone and email
Salary : $50,000 - $0