VoIP Specialist

Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs. SUMMARY Maintain and support VoIP equipment including hardware, software, configuration and interconnection. Work with other groups to provide platform deployment, support, and testing. Troubleshoot and support customer equipment related to VoIP services. RESPONSIBILITIES Maintain and support Voice over IP equipment hardware, software, configuration, and interconnection including servers, routers, firewalls, gateways, session border controllers, and media servers. Work with other groups to resolve troubles (NIS, VoIP Support, Rock Hill, Lancaster Business Systems, and Network Remote). Second level VoIP support for Midlands, Brevard, and Springboard. Configure VoIP related peripherals for Springboard, Midlands, Rock Hill, Fort Mill, Lancaster, and Brevard. Voice Mail system operation, administration, and maintenance. Assist Digital Switching group when needed. Assist Engineering with VOIP related upgrades and patches. REQUIREMENTS 2 year technical degree preferred Minimum 2 years telephone, electronic, and/or computer experience is required. Computer, Networking and VOIP troubleshooting skills; basic knowledge of IP/Packet analyzer utilities and the ability to interpret captures; basic knowledge of layer 2 / layer 3 networking; basic knowledge of VoIP protocols such as SIP, MGCP, M323, UDP and TCP; basic knowledge of Microsoft Office VOIP and Networking certifications preferred Flexible hours required - overtime, night and weekend work as required by job demands. Must be able to lift up to 50 lbs., stoop, kneel, crouch, crawl and work in confined spaces Must be able to be on an "on call" duty rotation. We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done! Equal Opportunity Employer/Contractor The Comporium team is dedicated to meeting the communications needs of each customer and to provide unsurpassed value. As an employee, your contributions can have a valuable impact and your presence can make a difference! Comporium has and always will be a company that stays in front of the evolution of technology in the communications industry. Our culture is one that encourages a commitment to excellence and innovation. Join a team who is enhancing its community’s ability to take advantage of new growth in local markets, while developing opportunities for our team members to grow and excel. Work and live in areas where the weather is great, the cost of living is affordable, the recreational activities are endless, Gigabit Internet speeds are far-reaching, and the people are the friendliest in the world!