Lead Service Technician

LEAD SERVICE TECHNICIAN

Job Summary: The Lead Service Technician will provide field service support and consultation such as testing and troubleshooting of low and medium voltage systems and provide best technical solution to solve the customer issue; complete assigned jobs. This includes the physical installation of cabling, overseeing the work of others, surveying work sites to determine the best installation practices, coordinating workflow within the unit, acting as company liaison, and providing on-the-job training to other technicians as needed. May take on a leadership role for smaller projects or collaborate with the on-site Project Manager for larger-scale installations.

Job Duties and Responsibilities:

• Successfully lead a service team using project management installation skills.
• Perform advanced testing and troubleshooting for both copper and optical fiber installations.
• Provide service and customer support during field visits or dispatches.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Learn and adhere to all required safety standards.

• Utilize knowledge of industry-standard color codes and terminations.
• Maintains a clean & organized work environment.

• Professionally dressed per KANE policies
• Comply with all Department Standards, Policies & Procedures

• Discuss and develop pathways, spaces, bonding, grounding, and firestopping with Project Lead/Foreman.

• Make decisions based on applicable codes, standards, and best practices.
• Choose the correct tool or methodology for specific tasks.
• Some travel may be requested
• Read, understand, follow, and promote company policies and procedures.

Job Knowledge, Skills, and Abilities:

• The ability to make independent judgments where normal procedures or guidelines are not established.
• Ability to respond promptly to customer needs.
• Ability to respond to requests for service and assistance.
• A strong sense of urgency and superior client service skills.
• Must be flexible, able to change direction quickly
• Ability to troubleshoot, test, repair, and service technical electrical equipment.
• Ability to work flexible shifts and to adapt to changing work schedules

• Excellent attention to detail and time management skills
• Excellent organizational skills with the ability to take direction and work independently.
• Strong decision-making and problem-solving skills.
• Outstanding communication and interpersonal skills with the ability to articulate issues to management.
• Resilient and able to thrive in a challenging environment with a high-level of energy
• Ability to work well independently with minimal supervision.
• A track record of enthusiastically welcoming and embracing changes.
• Ability to communicate clearly and persuasively in positive or negative situations
• Ability to balance team and individual responsibilities
• Ability to give and receive feedback
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Knowledgeable in the tracking of project material
• Basic knowledge of smartphone and tablet functions
• Proficient with Office 365 software (Word, Excel, and Outlook)

Education and Experience:

• 2-3 Years of Low Voltage Service Experience in Commercial Construction
• High School diploma or equivalent
• Demonstrated knowledge of market and competition
• Must be OSHA 10 Certified, OSHA 30 preferred.
• Installer Certification from one or more manufacturers (i.e., Leviton, Berk-Tek, SYSTIMAX, Ortronics, Panduit, etc.)

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the individual is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned as the scope of the position may change as necessitated by business demands.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Ability to commute/relocate:

• Chandler, AZ 85745: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location