M365 Engineer (Teams)

M365 Engineer (Teams)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking an experienced Sr. M365 Engineer (Teams) to be part of a dynamic and high performing team designing, implementing, and transitioning a government customer to a M365 GCC tenant. The candidate will be responsible for operational support and service delivery of these managed enterprise services working on service delivery initiatives that improve the availability and performance of the managed services and troubleshooting complex incidents.   

What You’ll Get to Do: 

Responsibilities include: 

• Collaborate with architects, network engineers and security specialists to design, test and deploy the customer M365 instance for Teams 
• Support in standing-up the operations support model for managing this new tenant 
• Provide end-to-end service support for Microsoft 365 Teams 
• Participate in service delivery initiatives needed to improve the availability, security and performance of the managed services 
• Lead or participate in troubleshooting complex incidents with other infrastructure teams 
• Participate in the adherence, planning, and analysis of the operational budget for managed services 
• Assist in managing business relationships across internal teams, vendors, and 3rd party providers as needed to deliver managed services 
• Assist in developing and maintaining standard operating procedures and run books for managed services 
• Monitor the operation of managed services 
• Communicate with the customer to keeping them informed of operational status, progress on agreed deliverables, and notifying them of impending changes or agreed outages 

You’ll Bring These Qualifications: 

• Ability to attain DHS EOD 
• MA 7 years of experience, BA 10 years of experience, AA 12 years of experience, or 16 years of experience 
• 5 or more years of relevant experience in Architecture and designing solutions, migrating to M365 Teams 
• Must have strong hands-on experience working on Teams 
• A full understanding of the M365 and Collaboration technology stack 
• Strong Communication Skills – be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders. 
• Hands on experience with implementation, deployment, migration, and support of core M365 services, including (but not limited to): 
• Teams – including support for PC and Mobile Devices and integration with other M365 applications (OneDrive, SharePoint, etc.), chat/meetings, voice integration 

These Qualifications Would be Nice to Have: 

• Experience with Jira and Confluence 
• Microsoft 365 Certified: Teams Administrator Associate 
• Experience with Azure Cloud, scripting, and automation 

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
 

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.