What are the responsibilities and job description for the Service Desk Operations Manager position at CACI?
CACI seeks a talented Service Desk Operations Manager to join our E3I Program within the Advanced Solutions Group. We design, develop, field and support mission critical SIGINT systems. As the System Engineering Manager responsible for daily execution of the Operational Support Center (OSC) for the E3I program, you will lead a team of engineering to ensure full system lifecycle support is maintained for mission critical systems fielded worldwide in support of the warfighter.
This opportunity offers very rewarding and unique benefits, which equates to 50% of compensation on TOP of your base salary! The first part is a tax-qualified profit-sharing retirement plan, to which CACI annually contributes up to 25% of your base salary (not in excess of applicable IRS limits) to your retirement account. The second component consists of an Individual Benefit Account (IBA), which is used for premiums, medical reimbursements, dependent care, education and Paid Time Off (PTO) policy. Both components of the benefit package are paid for by CACI, in addition to your base salary and potential performance bonuses. We believe in a healthy home/work balance and our locations offer a wide variety of activities to balance with your work life.
What You’ll Get to Do:
- As the Manager responsible for daily execution of the Operational Support Center (OSC) for the E3I program, ensure full system lifecycle support is maintained and executed to meet or exceed contract standards
- Lead a team of personnel in providing operational support, logistics and training for CONUS and OCONUS systems
- Triage issues and provide coordination for all operational support activities for production systems fielded worldwide
- Develop and mature processes and procedures for the E3I Operational Support Center
- Lead team in documentation and reporting for OSC activities
- Communicate with a variety of customer stakeholders and end users
- Report issues and status to Project and Program Leads
- Provide guidance and ensure inventory management processes and procedures are followed
- Provide feedback on equipment utilization, EOL planning and recommendations for equipment sparing, upgrades, and replacement
- Oversee development of training materials and execution of training events for end users
- Work with other E3I teams to develop and support site survey, fielding and installation plans
- Support execution of OSC to meet or exceed contract metrics such as 90% system availability
- Support production of E3I contract deliverables such as Readiness Based Sparing plans and other OSC related deliverables identified by program manager
- Develop OSC briefing materials for E3I Monthly Status Review with customer and present as required
- Collaborate across programs and discipline areas to ensure continuity and best practices are adopted
You’ll Bring These Qualifications:
- Bachelor's degree
- 10+ years of leadership experience in a combination of Systems Engineering, sustainment, training, and logistics
- 4+ years of experience delivering/supporting software and hardware solutions
- Understanding of global military logistics and sustainment systems and approaches
- In-depth experience in the use of various DoD sustainment, training, and logistics systems
- Experience with Linux based systems
- Experience troubleshooting remote systems, supporting a user base operating remote systems, and overseeing personnel performing these activities
- Excellent communication, collaboration and interpersonal skills
- Must be well-organized and detail-oriented
- Comfortable working in a fast paced, collaborative and dynamic work environment
- Security+ certification required within 60 days of employment
- Must possess a current Top Secret SCI clearance and obtain govt. client approval
These Qualifications Would be Nice to Have:
- Master's degree
- Security+ certification
- Experience working in an Army environment
- Experience as a software development manager or systems engineering manager
- Experience as a SIGINT or communications engineer/analyst/operator
- Experience supporting TENCAP family of systems
- Familiarity with Army TENCAP acquisition process
- Prior military experience
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
