Group Air Manager

Description:
The Group Air Manager is responsible for overseeing the travel and air services provided for the Meetings Incentive department’s clients and employees. This person will lead a team of group air specialists providing strategic direction for the department while upholding Cadence’s high standards.

Key Responsibilities:

Team Leader

· Manage schedules of full-time and part-time employees to maximize resources effectively and efficiently; forecast labor requirements and develop plans to ensure adequate coverage.

· Train, mentor, and guide direct reports while fostering a positive work environment.

· Provide daily support and problem solving for both customers and team.

· Identify, analyze, implement, and audit new technologies and processes for continual improvement.

· As required, serve as a groups dedicated agent booking air, ground and hotels within program parameters

Industry Relations

· Negotiate contracts or rates with travel service providers, and remain accountable for maintaining contract deadlines

· Serve as the internal subject matter expert on zone fares, air contracts, group air blocks, and general air knowledge making recommendations to clients based on program parameters

· Travel to industry event(s) and/or educational/Familiarization trip opportunities as approved by management to further develop global product knowledge

· Research current requirements for international travelers, including but not limited to passports, visas, and COVID-19 restrictions

· Develop and foster effective and positive working relationships with industry partners, specifically in airlines and hotels.

Administrative Tasks

· Manage the production and distribution of program A&D manifests ensuring data integrity and timely distribution

· Manage and audit the production of program final accounting in partnership with the Accounting department and the Account Manager

· Manage back-office accounting and reporting based on specific program requirements

· Responsible for the accurate entry and updating of financial forecasts in SalesForce

· Process refunds and exchanges, as needed Account Management

· Establish and maintain client files and preferences

· Take part in strategy, pricing, RFP development and presentations for new client opportunities, as needed

· In collaboration with clients and Account Managers, develop program-specific travel policies that meet the program goals and budget constraints

· Assess clients’ group flight needs and set up program-specific internal and client-facing procedures to

successfully deliver a seamless attendee experience and support the program’s travel policy

· Develop air analyses and cost estimates to assist in the destination selection process

Required:
· Minimum of (3) years working as an Air Supervisor, or comparable

· Minimum of (5) years working as a Booking Agent

· Advanced knowledge of legacy Sabre and growing knowledge of graphical Sabre

· Advanced knowledge of group air contracts, zone fares, and airline rules restrictions

· Intermediate to advanced proficiency in Microsoft applications, specifically in Excel

· Intermediate to advanced technical ability related to existing and emerging travel-related technology and tools.

· Working knowledge of quality control automation and implementation through back-office systems

· Strong time management skills to ensure timely deliverables

· Strong interpersonal and stakeholder management skills with the ability to effectively communicate across disciplines, both internally and externally

· Strong attention to detail and financial acumen

· Ability to multitask and deliver results in a nebulous environment.

· Advanced solutions-oriented problem-solving skills that drive innovation and creative thinking

· Extraordinary customer service skills

Preferred:

· Familiarity with Cvent GDS integration, Prime Analytics, Grasp and ClientBase are bonuses

· Experience working with and/or implementing online booking tools within group air

· Experience working in SalesForce

· Working knowledge of SafeToGo Duty of Care software

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Air Management: 3 years (Required)
• Sabre GDS: 5 years (Required)
• QC Automation: 3 years (Required)
• Salesforce: 2 years (Preferred)
• Clientbase: 2 years (Preferred)

Work Location: Multiple Locations