What are the responsibilities and job description for the IT Technologist position at CAE Simuflite?
Role and Responsibilities
SUMMARY OF THE JOB
Responsible for the deployment and support of computer hardware and software including peripherals and components to employees. Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements. Participates and/or leads projects in the implementation of new IT EUC strategic plans. Demonstrates considerable knowledge of CAE's computer standard equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Indicate main duties (8 to 10) of the job by order of importance. Add % of weight for each task (minimum 5%)
%
1
30
Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components.
2
5
Maintains and/or creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.
3
10
Responsible/participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups.
4
5
Makes recommendations on lifecycle of IT technologies and processes.
5
5
Provide multi-sites support outside of local facility.
6
10
Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices.
7
5
Actively monitors, detects and removes malwares and illegal or non-authorized software.
8
5
Participates in coordinating user relocation support for all IT equipment.
9
10
Performs cleaning and preventive maintenance of IT equipment and network closets
10
10
Implements, supports and monitors internal applications and tools used by the IT operations group. Work with vendors to resolve issues and product software updates based on new releases.
11
10
Assists the IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups.
QUALIFICATIONS & SKILLS
Knowledge, skill, and/or ability required
* Ability to troubleshoot and support windows environment (Office 365 and Win7/10).
* Ability to support wide range of peripheral and mobile devices devices
* Strong understanding of WAN concepts, and able to assist in network troubleshooting
* Superior organizational and process skills
* Ability to communicate and deliver customer services at the highest levels
* Encourages and participates in all collaborative efforts
* Willingness to take end to end ownership of issues
* Strong ability to learn and support the many different corporate applications and various helpdesk/account administration activities.
* Strong project administration skills required to work across IT groups bringing innovation, creativity and process management.
* Strong knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization.
EDUCATION REQUIREDTechnical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.
EXPERIENCE REQUIRED* 2-4 years in an IT end user support environment.
* Considerable knowledge on support of computer hardware and software, telecommunications and networking
* Understanding of ITIL processes
COMPLEXITY AND CREATIVITY - PROBLEM SOLVINGExcellent problem solving abilities. Acts independently to determine methods and procedures on new assignments. Understands implications of work and makes recommendations for solutions
JUDGEMENTS AND DECISIONS
Able to prioritize workloads to best support the business
GEOGRAPHICAL COVERAGE
Support of local and global CAE facilities
CONTACTS AND COMMUNICATIONS* Significant internal and external client contact.
* Regular internal communication with all levels of staff within CAE.
* Must be able to work independently and in team environment. Interfaces with customers, internal users and senior management as required.
MOBILITY % of travelingSome travel may be required.
LANGUAGE SKILLSExcellent written and verbal communication skills
#LI-RA1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.