What are the responsibilities and job description for the Key Account Executive position at CAE Simuflite?
Role and Responsibilities
Key/Corp Account executive
The Key Account executive role will center around customer success and sales execution for a defined set of training platforms. Position is assigned our highest revenue clients (>$1MM annual), VVIP clients, and significant mixed fleet clients. Will be the main point of contact for any customer service requests. The account executive 's focus will be to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. They will coordinate with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for their respective platform. Position will work with RSMs on facility visits, customer location account reviews, and client entertainment/business meetings.
The ideal candidate will be customer focused, detail and process oriented, highly organized, able to thrive in a dynamic time sensitive environment, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
- Accountable for all revenue bookings within their assigned platforms. Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records, and Inside Sales. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
- Support sales activities in defined platforms by working closely with Sales Management and Customer Senior Management as a subject matter expert on their assigned platforms. Provides guidance on suggested courses, training availability, and platform specific knowledge.
- Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
- The incumbent in this position frequently communicates to resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
- Ensure all reporting, Booking, and CRM entry is done accurately and on time
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.