What are the responsibilities and job description for the Client Services position at CAE USA?
Role and Responsibilities
The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.
Main Tasks:
- Act as first- and main point of contact for all customers, clients, and guests throughout their 'lifecycle' within the training center.
- Act as pivot between clients/guests and the various back office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
- Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request
- Prepare client's materials for course delivery by:Ordering/printingrequired course documentation for clients.
- Ensure facilities are ready, prepared and organized in support of training delivery
Skills, Capabilities & Competencies
- Minimum of 3 years in Customer Service role required
- Attention to detail
- Meet deadlines within prescribed timeframes
- Able to thrive in a team environment and contribute to team objectives
- Excellent presentation and communication skills
- Able to work onsite
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
CAE is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.
