What are the responsibilities and job description for the FARRADDAYS HOST/HOSTESS position at Caesars Entertainment?
ESSENTIAL DUTIES & RESPONSIBILITIES
- General:
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
- Appropriately use all related equipment, including cash registers, Micros, and credit card machines.
- Accurately collect payment for meals and give change when needed.
- Assign wait staff to service guests where seated.
- Answer phone, greet guests, and keep track of seat availability in restaurant.
- Assist wait staff.
- Assist with bussing and resetting tables.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Perform all duties of O&H Attendant through a support and relief capacity.
- Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner, including host area, stairway, and entrance to restaurant and elevator.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Perform other duties as assigned or reasonably requested by any member of management.
- Operating Principles : Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of See Say Smile to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
- Tools and Technology : MICROS cash register system; telephone; credit card machine; desktop computer; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms.
- Licensure : Not required.
QUALIFICATIONS
- Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age.
- Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; Knowledge of arithmetic and its application.
- Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. May include a casino environment exposed to bright flashing lights, noise, smoke and varied temperatures.
The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at any time due to reasonable accommodation, business demand or the request of management . I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.