Hotel Dual Rate Supervisor, Overnight (Kansas City, MO)

• Oversees customer check-in, check-out, reservations, luggage transportation and special requests.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s.
• Responsible to Front Office Manager for Hotel Transportation and Hotel Bell Staff.
• Ensures Front Service staff behavior and appearance are in compliance with established policies.
• Handles customer problems/complaints and resolves in an effective and courteous manner.
• Supervises staff on shift and ensures proper staffing levels in order to provide high standard of service with minimum labor hours.
• Schedules lunch breaks and maintains employee attendance records.
• Assists Security in all emergency/security matters;
• Insures all audit/accounting/key functions are secure and monitored;
• Builds lasting relationships with guests.
• Spearheads maximization of hotel occupancy and average daily rate
• Assists in development and implementation of Front Office Training Program.

The term “management�? includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance

• High School Diploma or equivalent required.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be 18 years of age.
• Must be able to obtain Missouri Gaming License.
• Must pass background check and hair follicle drug test.
• Must be able to work any day of the week and any shift, including holidays and weekends.
• Must present a well-groomed appearance.
• Minimum six months to a year cash handling experience strongly preferred within high volume industries.
• Must have excellent customer service/communication skills.
• Knowledgeable in data entry, read and interpret output from a computer (CMS/LMS experience a plus).

• Must be able to work independently along with a team mentality.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
• Must be able to stand for prolonged periods of time or entire shift.
• Must be able to work at a fast pace and in stressful situations.
• Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
• Must be able to read, write, speak and understand English.
• Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
• Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
• Able to maneuver throughout hotel and casino, including up and down stairs.
• Respond to visual and aural cues.
• Manual dexterity and coordination to operate office equipment, including 10 key, adding machine, personal computers, fax machine and photo copier.
• Read, write, speak, and understand English.
• Able to work flexible shifts.