Server

Summary/Objective 

The server is responsible for providing guests with a fun, memorable experience while ensuring they follow the company’s established service steps.

Essential Functions

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Take food and beverage orders from guests and enter orders in our point-of-sale system, which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make the change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist the busser with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Work Environment

This job is usually performed indoors, in a controlled environment, and experiences a moderate noise level in the work environment. This job has intermittent levels of high stress.

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is required to stand, walk; sit; use hands to finger, handle, or feel depending on the situation, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Position Type/Expected Hours of Work

This is a full-time position. Employees must work alternating schedules, including nights, weekends, and holidays.

Required Education, Experience, and Qualifications

• Must provide E-verify acceptable documents for proof of employment authorization.
  
• Collaboration Skills.
• Customer/Client Focus.
• Flexibility.
• Stress Management/Composure.
• Prior experience in a related food service position.
• Ability to follow all sanitation procedures.
• High school diploma, related certificate, or comparative experience.

Supervisory Responsibility

This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

V&E provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.