What are the responsibilities and job description for the Desktop Support Intern position at CAI?
Job Details
Desktop Support Intern
Req number:
R2227
Employment type:
Part time
Worksite flexibility:
Onsite
Job Summary
As the Desktop Support Intern you will work with our client to learn and provide technical and logistical support.
Job Description
We are looking for a Desktop Support Intern to provide technical and logistic support to our client. This is position will be part-time and on-site.
What You'll Do
What You'll Need
Required:
Preferred:
Physical Demands
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or .
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Req number:
R2227
Employment type:
Part time
Worksite flexibility:
Onsite
Job Summary
As the Desktop Support Intern you will work with our client to learn and provide technical and logistical support.
Job Description
We are looking for a Desktop Support Intern to provide technical and logistic support to our client. This is position will be part-time and on-site.
What You'll Do
- Provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNOW Incidents
- Basic Installation of desktop hardware / peripherals and printers
- Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue
- Installation of individual software packages, as needed, for all users
- Have a great attitude and willingness to learn
- Perform various warehouse activities pertaining to IT peripherals
What You'll Need
Required:
- Currently enrolled in a two year or four year technical college or university
- Some Knowledge of data communication and network concepts, principles, and fundamentals
- Excellent interpersonal and communication skills
- Customer-Oriented
- Detailed-oriented with solid documentation skills
Preferred:
- Understanding of LAN, WAN/MAN, data center networks, or wireless networks is desire
- Supply Chain Management/Logistic or Warehouse experience
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or .
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
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