What are the responsibilities and job description for the Field technician position at Cai?
Job ID Number
R3520
Employment Type
Full time
Worksite Flexibility
Hybrid
Job Summary
The Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Job Description
We are seeking a highly skilled and experienced Field Technician to join our IT team. This position will be full-time, hybrid, and is a contract position for 6 months with possibility to extend.
Job City : Little Rock
Job State : Arkansas
Job ZIP Code : 72205
What You'll Do
Provide the client end users with, desktop, laptop, tablet, and peripheral device support
Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems
Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc.
Provide expert level escalation and technical leadership
Support and maintain all customers software and systems, including servers, workstations and software
Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government)
User, group, and computer creation and management within a Microsoft Active Directory environment
Performs systems maintenance activities through error reports, user modification requests and system problems
Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)
Learn and Support MAC Laptops / PCs (on a limited basis)
Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems
Coordinates and links computer systems to increase compatibility and to share information
Consults with management to ensure agreement on system principles
Travel Requirements
Day travel only, contractors will be required to use their own vehicle and gas for travel to agency offices for scheduled and approved work
The mileage will vary but an average of 2 days per week as required by client demand
The furthest agency offices are 150-190 miles away, but many are less than 50 miles
Mileage Reimbursement
Engaged contractors will be required to use their own vehicle and gas for travel to agency offices for scheduled work
Contractors will be reimbursed for work mileage at .52 per mile for scheduled and approved work travel
What You'll Need
Valid Driver’s License
Current Vehicle Insurance Certificates
Field Technician Support
Desktop & laptop support
Handheld devise and Networking support
Software support and Peripheral support
Telephone support and CAT5 installation
Desired :
CompTIA Certification
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Last updated : 2024-08-31
