Contracts Attorney

The Contracts Attorney role is responsible for the review and negotiation of global partner and customer contracts for the purchase of Calabrio products and services and vendor contracts for Calabrio’s purchase of goods and services. The Contracts Counsel is crucial in driving a global approach to contract language and negotiation of key terms through facilitating relationships with key members of the global sales, partner, and marketing organizations.

What you’ll be doing:

• Providing legal support to the global sales and strategic partner, teams, including, drafting, reviewing, redlining, and negotiating customer and partner agreements
• Performing contractual and administrative requirements, including through utilizing creativity and technical skill
• Understanding the core products and services offered and explaining legal terms and conditions in a meaningful manner to internal teams, customers, and partners
• Assisting with creation of legal policies and other key initiatives as needed
• Driving research of global laws and regulations, including laws affecting data privacy and information security standards and advising on business impact

We’re looking for:

• High attention to detail and ability to multi-task
• Excellent verbal, written, and interpersonal skills to interact with team members, customers, partners, and vendors
• Initiative to drive process improvement
• Ability to thrive in a fast-paced and dynamic environment where change is constant
• High level of curiosity and critical thinking skills
• Ability to work autonomously and balance business considerations while maintaining strong relationships
• Exceptional customer service
• Aptitude to think quickly to solve complex legal problems

• Juris Doctor degree with experience in commercial law (reviewing and drafting contracts)
• Minimum of 3-5 years of experience
• Be a results-oriented self-started and display sound and professional judgment
• Have a high degree of discretion and judgment, with a focus on confidentiality and integrity

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.