Junior Technical Account Manager

Calero, the leading technology expense management solution for complex enterprises, is looking for a Junior Technical Account Manager for either our Tunbridge Wells Office. Reporting to Senior Service Operations Manager, you will empower clients to get maximum value from the software platform.  Having to liaise with clients and interpret their needs, as well as using your technical expertise to deliver solutions will require an individual who is adept in both of these areas. The position is part of a dynamic global account management and project team with a wealth of experience to learn from.  You will become highly proficient in Calero’s suite of products, as well as a number of software development tools the team use internally.  You need to be good at problem solving, able to work both independently and with colleagues/clients, as well as being highly motivated.  Ultimately, you’ll be learning and growing in your technical role to take on more responsibilities and progress in the company.

This is an excellent opportunity for a technically minded problem solver to learn and build a career, while working with some of the worlds largest financial institutions to deliver success.

 ESSENTIAL JOB RESPONSIBILITES 

• Conduct regular client meetings and work closely with the customer to ensure a good working partnership
• Provide technical support to clients for their solution, assisting with custom reporting requirements and automating processes where necessary
• Document custom solutions for support handover, as well as knowledge sharing with colleagues and liaising with the core development team to further improve the platform
• Support colleagues in the Sales and Account Management teams for the onboarding of new clients and delivery of existing client’s technical projects

 EXPERIENCE/EDUCATION

• Bachelor’s Degree or equivalent experience in an analytical field

 SKILLS

• Strong use of Microsoft Office packages (Word, Excel, and Outlook)

• Knowledge of SQL a benefit, but not necessary
• Data Manipulation experience (Professionally or academically)

 COMPETENCIES

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Apply good time management
• Detail oriented
• Being agile - embracing and driving change
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to manage complex projects, problem-solve issues independently, and follow through on execution of solution
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

 BENEFITS

• Private Healthcare for you and your immediate family
• Gym Membership at Nuffield Health or equivalent 
• Life Insurance (pay out being 4 times your salary)
• Competitive Paternity and Maternity Package
• Team Building Budget and Employee Events
• Office Drinks, Snacks, Coffee etc.
• Volunteer Day
• Flexible Bank Holiday Policy

Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.