Regional Manager

Service Center

Job Summary
To direct and lead Center operations (production and administrative) of the assigned Region by establishing and maintaining company goals and standards for performance, growth and world class customer service through activities and services to support and measure the success of individual centers and overall region

Essential Job Duties

• Provide clear expectations and necessary tools, training & information for each General Manager
• Ensure all steps in the Owner’s Manual are understood, implemented and consistently applied
• Hold Center Managers accountable based on Caliber’s established performance metrics through feedback & timely reviews.
• Recognize and reward good performance through timely and specific feedback; encourage associate professional growth & career development
• Identify, analyze & correct negative business trends using tools such as monthly Scorecard reviews and S.M.A.R.T. action plans for GMs to address systemic and tactical issues
• Identify potential acquisition and brownfield targets in support of the company, including developing “on the ground” relationships with these targets
• Source, grow and maintain regional client & dealership relationships; capitalize on market opportunities
• Source and recruit qualified candidates for potential employment; establish pipeline for recruiting high quality talent
• Provide direction and leadership to ensure acquired centers and brownfields are fully operational and integrated within the Caliber organization
• Resolve center issues and customer/client concerns in a timely manner
• Mitigate risk; recognize and proactively manage potential issues: Client, Associate, Safety, Facility, etc.
• Other duties as assigned

Skill/Requirements

• Previous General Manager experience required
• Self-started, ability to work independently
• Effective problem-solving skills; strong analytic skills
• Excellent internal and external sales and customer service skills; Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
• Excellent communication skills; verbal and written
• Ability to multi-task in a fast-paced environment
• Team Player
• Must be at least 18 years of age
• Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
• Ability to effectively communicate with others, oral and written
• Ability to read and understand basics of repair instructions, written estimates and work orders
• Maintains a well-groomed, professional appearance