Regional Manager

Service Center Fremont - North Job Summary To direct and lead Center operations (production and administrative) of the assigned Region by establishing and maintaining company goals and standards for performance, growth and world class customer service through activities and services to support and measure the success of individual centers and overall region Essential Job Duties Provide clear expectations and necessary tools, training & information for each General Manager Ensure all steps in the Owner’s Manual are understood, implemented and consistently applied Hold Center Managers accountable based on Caliber’s established performance metrics through feedback & timely reviews. Recognize and reward good performance through timely and specific feedback; encourage associate professional growth & career development Identify, analyze & correct negative business trends using tools such as monthly Scorecard reviews and S.M.A.R.T. action plans for GMs to address systemic and tactical issues Identify potential acquisition and brownfield targets in support of the company, including developing “on the ground” relationships with these targets Source, grow and maintain regional client & dealership relationships; capitalize on market opportunities Source and recruit qualified candidates for potential employment; establish pipeline for recruiting high quality talent Provide direction and leadership to ensure acquired centers and brownfields are fully operational and integrated within the Caliber organization Resolve center issues and customer/client concerns in a timely manner Mitigate risk; recognize and proactively manage potential issues: Client, Associate, Safety, Facility, etc. Other duties as assigned Skill/Requirements Previous General Manager experience required Self-started, ability to work independently Effective problem-solving skills; strong analytic skills Excellent internal and external sales and customer service skills; Personable, friendly demeanor with “World Class” customer service approach to internal and external customers Excellent communication skills; verbal and written Ability to multi-task in a fast-paced environment Team Player Must be at least 18 years of age Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver) Ability to effectively communicate with others, oral and written Ability to read and understand basics of repair instructions, written estimates and work orders Maintains a well-groomed, professional appearance About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.