What are the responsibilities and job description for the Appointment Generator position at Caliber Home Solutions?
About Us:
At Caliber Home Solutions, we are dedicated to enhancing the lives of our clients by offering top-notch "aging in place" solutions. Our premier products are designed to help prolong independence and comfort in the home. We pride ourselves on delivering an exceptional, customer-oriented experience from start to finish.
Job Description:
We are seeking an enthusiastic and patient Appointment Setter to join our dynamic team. In this role, you will be the first point of contact for customers looking to upgrade their homes. Your goal will be to understand their needs, build strong relationships, and schedule appointments for our sales team to present our products in an engaging and supportive manner.
Key Responsibilities:
- Engage with customers via phone to understand their needs and provide initial information about our products.
- Build rapport quickly and maintain a friendly, positive attitude during all interactions.
- Listen patiently and respond to customer inquiries with empathy and professionalism.
- Schedule appointments for our sales team with potential customers, ensuring all details are accurately captured and communicated.
- Collaborate with the sales and customer service teams to ensure a seamless transition from initial contact to appointment.
- Maintain detailed and accurate records of customer interactions and appointment schedules.
Qualifications:
- Proven experience in appointment setting or customer service, preferably in the home improvement or healthcare industries.
- Strong interpersonal and communication skills, both verbal and written.
- A high degree of patience, empathy, and understanding.
- Enthusiastic, outgoing, and positive personality.
- Ability to build strong relationships and connect with customers.
- Goal-oriented and motivated to exceed performance targets.
- Reliable, consistent, and trustworthy.
- Proficient with CRM software and basic computer skills.
What We Offer:
- Competitive base salary with a generous commission structure.
- Comprehensive training and ongoing support.
- Opportunity to make a meaningful impact on the lives of our clients.
- Positive and supportive work environment.
- Opportunities for career growth and advancement.
- Flexible working hours.
How to Apply:
If you are excited about helping people live independently and comfortably while being part of a supportive and high-performing team, we want to hear from you! Please submit your resume and a brief cover letter outlining your appointment setting experience and why you’re a great fit for this role.
Join us at Caliber Home Solutions and be a part of transforming lives, one home at a time!
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Work setting:
- In-person
Application Question(s):
- Are you available to work Saturday?
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Idaho Falls, ID 83401 (Required)
Ability to Relocate:
- Idaho Falls, ID 83401: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $20
