Technical Operations Analyst I

Office Location: Chino Hills, CA

Job Title: Technical Operations Analyst I

Reports To: Technical Operations Supervisor

Job Openings: 1

FLSA Status: Non-exempt

Duration: Full-Time

Starting Pay: $25.64 hourly

Deadline to Apply: March 31, 2024

Company Background: California Regional Multiple Listing Service (CRMLS) is the nation’s largest and most recognized subscriber-based multiple listing service. We are dedicated to serving more than 110,000 real estate professionals from 41 Associations, Boards, and MLS organizations. CRMLS provides accurate data through innovative technology solutions, empowering real estate professionals to cooperate and succeed.

Benefits: A comprehensive benefits package is available for full-time employees after 60 days of employment, including medical, dental, vision, and life insurance. Paid Time Off accrues for all employees beginning with their start date. Employees are eligible for our retirement (401k) benefits after 90 days of employment. Full-time CRMLS employees are expected to work 37.5 hours each week with the opportunity for periodic overtime.

Position Summary: CRMLS is hiring a Technical Operations Analyst I. The Technical Operations Analyst I is an expert in the technical works and troubleshooting of the Multiple Listing Service (MLS) systems used by real estate professionals throughout North America. The Technical Operations Analyst I participates in the release of new products, ongoing maintenance, and troubleshooting. The Technical Operations Analyst I also participates in a diverse number of projects, including, but not limited to, data analysis, quality assurance/user acceptance testing, and other special projects.

Duties & Responsibilities:

· Work from a trouble ticket queue

· Work with the Customer Care Department to ensure efficient problem identification and resolution

· Escalate and ensure timely resolution of issues reported to third-party vendors

· Perform quality assurance or user acceptance testing of software enhancements and new releases

· Support vendors who utilize our Application Programming Interfaces

· Perform data analysis for our data aggregation services

· Perform data quality audits and reporting

· Special projects as needed throughout CRMLS

· All other duties assigned

Qualifications:

· Proficiency in intermediate to advanced levels of Excel (formulas, macros, and VBA) and data manipulation

· Knowledge of project management software such as Microsoft Planner, JIRA, Trello, Smartsheet, Notion, and other similar tools is preferred

· Exposure to automation software such as AccelQ or other similar tools is ideal

Requirements:

· Bachelor’s degree in Business Administration or Information Technology or equivalent combination of education, training, and work experience

· Passing grade of technical test, given at the time of the interview

CRMLS, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $25.64 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Compensation package:

• Hourly pay

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Chino Hills, CA 91709: Relocate before starting work (Required)

Work Location: Hybrid remote in Chino Hills, CA 91709

Salary : $26