"You don’t build a business. You build people, and people build the business.”
Caltronics, as part of the Flex Technology Group (FTG), and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
We pride ourselves on being team driven, and our unique culture gives us a competitive edge. We win together by working together as a team, giving mutual respect to all our co-workers regardless of their background or tenure. The engine of the FTG team driven approach is our unique culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all our employees.
Position Summary
The Supply Customer Care Professional position is responsible for handling and/or properly routing all customer supply requests and customer-related inquiries. The position serves as a main point of contact for processing and transmitting information to assist all customer needs. The successful Supply Customer Care Professional handles requests in a timely, efficient, and pleasant manner, following up on all tasks to ensure accurate completion. Communicating customer needs clearly and entering data accordingly, multi-tasking job. The position develops the customer-business relationship, and its responsiveness is the unit of measure by which our service is defined as a company.
Hours of operation are Monday–Friday 8am–5pm PST. Non-exempt position. The starting pay range is $18.50-$19.50
Essential Functions and Responsibilities
- Answers and handles high-volume calls that come through IVR system.
- Answers and processes email correspondence of 100-200 emails per day that come through department in a timely manner.
- Identifies customer needs and transmits information to appropriate parties.
- Enters supply orders accurately as needed; including charging/billing appropriate parties, accordingly, verifying inventory counts and locations, etc.
- Enters and invoices supply orders with correct information as needed, including charging/billing appropriate parties, accordingly, verifying inventory counts, bill codes, entering meters, etc.
- Maintains in-depth knowledge of company and inter-company contacts/job roles to properly route information and customer requests.
- Attends regular meetings with team and manager.
Qualifications and Experience
- Typing skills of 35 WPM and history of reliability.
- Microsoft Outlook, Word, Excel experience preferred.
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training
Salary : $19 - $20
