Field Service Specialist

Job Description:

At Cambria, our service is as exceptional as our products. If you thrive on delivering extraordinary service and are passionate about exceeding expectations, we have the role for you. Our Field Service Specialists are service ambassadors, essential team members that represent Cambria in customer-facing roles.

We are seeking someone based in the Boston, MA area to support our Sales and Distribution Center customers throughout the market.

May be required to travel to other markets for additional account support.

Essential Duties and Responsibilities:

• Provide outstanding customer service to Cambria customers
• Articulate service solutions while setting proper expectations
• Evaluate Cambria during on-site visits and perform service work as needed
• Document and communicate on-site visit findings with the Regional Product Representative
• Operate basic power tools (hand polishers, seam setters, etc.) while performing service work on Cambria
• Maintain supplies and keep tools and assets in good working condition
• Represent the company well while driving and maintaining the company vehicle
• Practice and promote Cambria’s safety standards
• Performing other ad-hoc projects and duties as assigned by management
  
  

Requirements:

• Exceptional interpersonal and verbal communication skills.
• Experience in a customer focused role
• Accurate color perception required
• Ability to read blueprints, tape measures and operate an iPhone
• Strong analytical and problem solving skills
• Valid Driver’s License, will require motor vehicle background check
• Professional appearance and demeanor required
  
  

Minimum Requirements:

Education: High School diploma or equivalent

Experience: Minimum 1-year experience in a field service or trade position preferred

Systems: Google Suite, Microsoft Office, Salesforce, ability to read technical drawings and documents

Additional Requirements:

Managerial Responsibilities: None

Travel Requirements: Local and overnight travel required

Physical Requirements: Ability to lift up to 75 pounds daily, drive for long periods of time. Must be able to stand, bend and twist while performing service work.

This position will be provided with a company vehicle, based on fleet availability, or mileage reimbursement in lieu.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that.

For Additional Company Information, Please Visit Www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.

We are an equal opportunity employer.

Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPA

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