Community Manager | Camden Shiloh

Job Summary:

Camden’s Community Managers are customer focused individuals who are dedicated to achieving results by working smart and building strong teams. They are responsible for the overall operation and profitability of a multifamily community. They will attract, guide, develop, and mentor high-performing teams that provide Living Excellence, one experience at a time. Our ideal candidate will be a strong leader, with industry knowledge and the ability utilize creative and strategic methods to maximize community income, occupancy, and NOI. The Community Manager will support and promote Camden’s brand by living our values and striving to provide an exceptional experience for both customer and team members, while meeting community and organizational goals.

Essential Functions:

• Responsible for the overall operation and success of the community, as well achieving results and meeting goals related to customer sentiment, occupancy and retention, NOI, managing expenses, and other community performance expectations
• Create strategic plans to meet individual and community performance goals and achieve market results that consistently exceed submarket occupancy and rent growth performance
• Support Camden’s mission of providing Living Excellence by ensuring that your team is customer focused and provides the best service to prospects, residents, guests and vendors at every point of contact, while striving to exceed expectations
• Support organizational objectives by communicating goals with your team and encouraging individual and team accountability
• Utilize effective recruitment, coaching, motivation and development techniques to manage and lead a successful and highly skilled team, while understanding your team members’ professional goals and leveraging their strengths to meet organizational objectives
• Demonstrate a people driven attitude by building strong working relationships with your team members, peers, leadership and support department team members
• Lead the team in establishing creative marketing and social media strategies to increase property traffic
• Maintain current knowledge and understanding of the industry, competition, and market, applying this knowledge to gauge the community’s success and improve results 
• Embrace continual learning by taking initiative to improve management ability, professional skills and job knowledge, while encouraging team members to take control of their own learning and development experiences
• Actively strive to create a work place environment that supports Camden’s commitment to being a great place to work
• Understand and comply with all Camden policies, procedures and applicable laws (e.g., fair housing laws and employment laws )
• Ensures community compliance with safety, industry, and state/city/federal regulations and requirements
• May oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch-out, etc.)
• Lead the team by example by maintaining a professional image and a customer focused attitude at all times

Qualifications:

• Bachelor’s degree preferred
• Minimum of 3 years on-site experience in residential property management required, supervisory experience preferred
• Ability to meet and exceed sales and customer service objectives
• Positive attitude, strong work ethic and ability to lead and motivate others
• Ability to successfully manage change and lead through adversity
• Must have a clear understanding of business concepts, processes and the principles of strategic thinking
• Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance and resident relations
• Ability to work a varied schedule including weekends and holidays as required
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook
• Must possess professional written and verbal communication skills
• Recognized designation in property management is a plus

And here’s the fine print HR wants you to know:

• Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• Emotional stability and personal maturity are important attributes in this position
• Will be regularly called upon to work long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips 
• Attendance and punctuality is essential for success in this position
• Contact your HR team for the position’s Physical Demands Analysis

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs.  Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

To learn more about our awesome Benefits, visit Camden Benefits.